Peter Pirnie
Staples,MN
Summary
With a proven track record at Mille Lacs Corporate Ventures, I excel in complaint handling and service delivery, enhancing customer satisfaction and team performance. My leadership in developing training programs and implementing quality control measures showcases my management experience and emotional intelligence, driving significant improvements in service efficiency and employee development.
Overview
8
8
years of professional experience
Work History
Slot Service Supervisor
Mille Lacs Corporate Ventures
12.2022 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Implemented quality control measures to ensure consistent levels of excellence across all aspects of service delivery.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
- Conducted regular performance reviews for staff members, identifying areas for growth and providing constructive feedback.
- Enhanced team performance by implementing effective training programs and regularly evaluating staff progress.
Grand Rewards Supervisor
Mille Lacs Corporate Ventures
08.2020 - 12.2022
- Increased customer satisfaction with streamlined service procedures.
- Conducted performance reviews to support employee development.
- Coordinated cross-functional projects to achieve organizational goals.
- Trained staff on best practices to enhance service delivery.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Maintenance Manager
Mille Lacs Corporate Ventures
05.2020 - 08.2021
- Executed routine inspections for identifying potential issues, ensuring reliability of critical systems.
- Delegated responsibilities to team members to empower ownership and accountability.
- Developed comprehensive maintenance schedules by analyzing equipment performance to minimize downtime.
- Developed emergency response plans for mitigating risks and ensuring employee preparedness during critical incidents.
- Conducted audits of maintenance expenditures to identify cost-saving opportunities and improve financial oversight.
- Supervised employee performance, preventive maintenance, and safety.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
- Negotiated contracts with vendors for cost-effective procurement of parts and services, maintaining strong working relationships.
- Developed detailed maintenance budgets, effectively controlling expenses while ensuring optimal equipment performance.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Documented inventory of spare parts to enable tracking history and maintain accurate records.
- Mentored new hires in company procedures, safety protocols, and technical skills necessary for their roles as maintenance professionals.
- Enhanced safety standards through regular inspections, staff training, and adherence to OSHA guidelines.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Maintenance Engineer
Mille Lacs Corporate Ventures
06.2017 - 05.2020
- Reduced downtime through efficient troubleshooting and root cause analysis of equipment failures.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Performed troubleshooting and repair for complex electrical equipment.
- Organized and directed maintenance shutdowns and startups.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Conducted thorough risk assessments before undertaking any maintenance activities to mitigate potential hazards effectively.
- Trained junior engineers on best practices in maintenance engineering, fostering a culture of continuous learning and improvement.
- Facilitated cross-training workshops for junior engineers, elevating team skill levels and flexibility.
- Conducted detailed root cause analysis for recurring mechanical failures to reduce future breakdowns.
- Tailored maintenance strategies to specific equipment needs, bolstering reliability and performance.
- Replaced worn or broken parts on machines and equipment.
- Executed tasks within time and budget constraints.
- Rewired and replaced faulty electrical components in equipment.
- Installed and maintained plumbing and HVAC systems.
- Reported issues to property manager so effective resolutions could be put into place.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Education
High School Diploma - General
Onamia Public High-school
Onamia, MN05.2008
Skills
- Complaint handling
- Service order flow
- Task delegation
- Emotional intelligence
- Progress monitoring
- Management experience
- Policy enforcement
- Service delivery
- Excellent personal service experience
- Supervisory role experience
- Multitasking and organization
- Documentation
- De-escalation techniques
- Customer relations
- Key holder experience
- Scheduling
- Conflict mediation
- Dispute resolution
Timeline
Slot Service Supervisor
Mille Lacs Corporate Ventures
12.2022 - Current
Grand Rewards Supervisor
Mille Lacs Corporate Ventures
08.2020 - 12.2022
Maintenance Manager
Mille Lacs Corporate Ventures
05.2020 - 08.2021
Maintenance Engineer
Mille Lacs Corporate Ventures
06.2017 - 05.2020
High School Diploma - General
Onamia Public High-school