Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Open To Work
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Hi, I’m

Elisa Russo

Casino Slots Representative
Accokeek,MD

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Slot Guest Service RepresentativeManagerPrepared Foods Team MemberProduce

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

RemoteHybrid
Location: Accokeek, MD
Open to relocation: No

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Summary

Dedicated customer service professional with over a decade of experience in hospitality. Proven ability to resolve issues effectively and enhance guest loyalty through exceptional communication and attention to detail.

Knowledgeable [Desired Position] with solid background in guest services. Successfully addressed customer inquiries and resolved issues to enhance guest satisfaction. Demonstrated strong problem-solving abilities and effective communication skills.

Overview

15
years of professional experience

Work History

MGM Resort International
Oxon Hill, MD

Slot Guest Service Representative
11.2016 - Current

Job overview

  • Promoted responsible gaming practices, intervening when necessary to prevent potential problem gambling behavior.
  • Delivered exceptional customer service, ensuring guest satisfaction and addressing inquiries effectively.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Provided recommendations to guests on local attractions and dining, enriching their stay.
  • Improved team efficiency with thorough training on customer service protocols.
  • Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
  • Fostered positive atmosphere, greeting guests warmly upon arrival.

Savannah's Candy Kitchen
Oxon Hill, MD

Manager
01.2017 - 03.2020

Job overview

  • Led team in daily operations, ensuring product quality and customer satisfaction.
  • Developed training programs to enhance staff performance and retention.
  • Streamlined inventory management processes, reducing waste and improving efficiency.
  • Implemented new sales strategies, increasing revenue through effective merchandising.
  • Oversaw scheduling and staffing, optimizing labor costs while maintaining service levels.
  • Conducted regular performance evaluations, providing constructive feedback to staff members.
  • Managed vendor relationships, negotiating contracts to secure favorable terms and pricing.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Whole Food Market
Savannah, GA

Prepared Foods Team Member
06.2015 - 11.2015

Job overview

  • Prepared and displayed fresh food items to enhance customer appeal.
  • Assisted team members in maintaining cleanliness and organization of work areas.
  • Collaborated with colleagues to ensure accurate inventory management and product rotation.
  • Monitored food quality standards, ensuring compliance with health regulations.
  • Developed efficient workflows for food preparation processes, improving service speed.
  • Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
  • Completed all hot and cold food assignments to meet deadlines for meal preparation.
  • Stocked food items upon manger request and adhered to food safety standards at all times.
  • Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
  • Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
  • Reduced food waste by implementing proper storage techniques and monitoring expiration dates closely.
  • Checked refrigerated and frozen cases and replenished low stock every day.
  • Developed strong product knowledge to provide accurate information and make personalized recommendations to customers.
  • Greeted customers with friendly demeanor to enhance positive guest experience.
  • Communicated effectively with team members regarding daily objectives, coordinating efforts for a cohesive work environment.
  • Prepared food items by following recipes and product directions.
  • Adhered to strict food safety guidelines, minimizing potential contamination risks and ensuring customer wellbeing.
  • Provided support during peak hours, effectively managing increased workload without compromising quality or speed of service.
  • Demonstrated flexibility by working across multiple stations within the prepared foods department as needed.
  • Observed all company policies and procedures, contributing to overall store reputation for excellence in service and quality products.
  • Prepared various dishes according to established recipes, maintaining consistency in taste and presentation.
  • Organized food and products by date and maintained adequate supplies.
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Maintained knowledge base of company pricing, products and services.
  • Streamlined workflow processes for improved efficiency, resulting in faster order fulfillment during busy periods.
  • Maintained proper signage and pricing information for displays, cases and counters.
  • Prepared menu orders for customers, ensuring quality and visual presentation.

Piggly Wiggly Grocery Store
Savannah, GA

Produce/Deli Clerk
01.2012 - 10.2014

Job overview

  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Provided professional services and support in a dynamic work environment.
  • Delivered services to customer locations within specific timeframes.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Identified issues, analyzed information, and provided solutions to problems.
  • Operated deli slicers and other equipment to prepare high-quality meats and cheeses.
  • Assisted customers with product selection, ensuring exceptional service and satisfaction.
  • Maintained cleanliness and organization of deli display cases to enhance customer experience.
  • Trained new employees on food safety protocols and deli operations for consistency in service.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Developed relationships with regular customers, fostering loyalty through personalized service interactions.
  • Monitored stock levels and placed orders to ensure availability of popular items at all times.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.

Education

BRICK MEMORIAL
BRICK, NJ

High School Diploma
06.1997

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Guest relations
  • Issue resolution
  • Financial transactions
  • Payment processing
  • Data entry proficiency
  • Complaint handling
  • Guest orientation
  • Data entry
  • Food and beverage area setup
  • Documentation and reporting
  • Information protection
  • Basic accounting
  • Reservation processing
  • Data inputting
  • Key management system
  • Inventory monitoring
  • Event information management
  • Services and amenities promotion
  • Reservation management
  • Verbal and written communication
  • Check-in coordination
  • Concierge support
  • Room charging
  • Cash handling experience
  • Shift change management
  • Clear communication
  • Guest experiences
  • Multitasking Abilities
  • Organizational skills
  • Teamwork and collaboration
  • Active listening
  • Relationship building
  • Office support
  • Training and mentoring
  • Team building
  • Written communication
  • Multitasking
  • Analytical thinking
  • Problem-solving
  • Attention to detail
  • Calendar and scheduling software
  • Reservation coordination
  • Office streamlining
  • Meeting organization
  • Vendor interaction
  • Management interaction
  • Reservations management
  • Event and party planning
  • Dining recommendations
  • Item pickup and delivery
  • Community relations
  • Transportation coordination
  • Package shipping
  • Amenities information
  • Interpersonal communication
  • Task prioritization
  • Decision-making
  • Teamwork
  • Time management
  • Problem-solving abilities
  • Reliability
  • Excellent communication
  • Team collaboration
  • Flexibility
  • Effective communication
  • Self motivation
  • Conflict resolution
  • Goal setting
  • Professionalism

Timeline

Manager

Savannah's Candy Kitchen
01.2017 - 03.2020

Slot Guest Service Representative

MGM Resort International
11.2016 - Current

Prepared Foods Team Member

Whole Food Market
06.2015 - 11.2015

Produce/Deli Clerk

Piggly Wiggly Grocery Store
01.2012 - 10.2014

BRICK MEMORIAL

High School Diploma

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Elisa RussoCasino Slots Representative