Promoted to Sales Manager September 2024 - Current
Trained, coached, and mentored sales personnel. With 80% of reps meeting company sales average in their first month.
Achieved lowest underwriting rejection rate of the entire sales floor. Company average was 40%, ours was 20%.
Promoted to Trainer October 2023 - September 2024
Trained over 150 enrollment specialists with a retention rate over 60% across a 1 year period.
Doubled sales floor team size from 100 to 200 reps.
Enrollment Specialist February 2023 - October 2023
Maintained an average of 24 sales a month while the company average was 18. With a record of 35 sales in one month.
Loan Officer Assistant, LOA Trainer, LOA Team Lead/Sales Manager
Society Mortgage
12.2020 - 02.2023
Loan Officer Assistant
Maintained an average of 10 USDA loan applications per day. Company average was 6 per day. With a record of 407 in one month. With loan amounts of $125,000 or more.
Promoted to Loan Officer Assistant Trainer
Raised average loan application average from 6 per day to 8 companywide.
Created companywide acquisition text and rebuttals list, leading to an 75% increase in lead conversion rate
Created training module with over 30, 10 minute long training videos about CRM processes and lead conversion.
Promoted to Loan Officer Assistant Team Lead/Sales Manager
Increased lead logistics flow to loan officers by 100%.
Doubled size of lead acquisition sales team by expanding domestic to international hiring.
Food Runner, Kitchen Manager
La Nouvelle Maison
08.2016 - 12.2018
Kitchen Manager
Uphold impeccable presentation of dishes
Server
Ouzo Bay
02.2016 - 08.2016
Increased sales by effectively catering to guests' needs
Consistently engaged high-end clientele
Server
Carrabbas Italian Grill
01.2016 - 02.2016
Seat tables, take beverage and food orders, run food, and bus tables
Education
Bachelor's degree - Criminal Justice
Florida Atlantic University
Boca Raton, FL
High School Graduate - President of Debate Team, NJROTC National Champion
Boca Raton Community High School
05-2015
Skills
Proficient with Salesforce CRM
Proficient with Zoho CRM
Proficient with Insellerate CRM
Proficient with Phone Burner CRM
Proficient with Vinillasoft CRM
Documentation management
Timeline
Enrollment Specialist, Trainer, Sales Manager
Turbo Debt
02.2023 - Current
Loan Officer Assistant, LOA Trainer, LOA Team Lead/Sales Manager
Society Mortgage
12.2020 - 02.2023
Food Runner, Kitchen Manager
La Nouvelle Maison
08.2016 - 12.2018
Server
Ouzo Bay
02.2016 - 08.2016
Server
Carrabbas Italian Grill
01.2016 - 02.2016
High School Graduate - President of Debate Team, NJROTC National Champion