Miles Terry
Houston,TX
Summary
Experienced sales agent skilled in engaging customers and building rapport. Proven track record of cultivating strong customer relationships and consistently closing sales. Committed to delivering exceptional customer service and surpassing sales goals. Ambitious, tenacious, and hardworking individual with a strong work ethic and integrity, while maintaining a healthy work-life balance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Direct Sales Agent
DLV Roofing Systems
05.2024 - Current
- Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
- Ensured positive customer experiences by resolving complaints swiftly and courteously.
- Developed strong rapport with clients through consistent follow-up, resulting in increased business.
- Managed complex negotiations with clients, successfully closing deals that contributed to exceeding revenue goals.
- Improved team morale and performance by sharing best practices and offering support to fellow sales agents.
CT4 Technician
Comcast
04.2019 - 01.2024
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Driver
Uber, Lyft, etc.
03.2018 - 03.2019
- Main responsibilities were to deliver packages and or food with a designated route and or pick up and drop off location
- Passenger rides are to have a professional ambiance at all times representing the company, keeping a clean vehicle well maintained and keeping yourself groomed and looking professional as well
- It is based upon your own time, by networking and making the most value of your time you make the most profit, truly emphasizes upon the self-starter.
Sales Manager
Go Wireless
08.2017 - 02.2018
- Key responsibilities ranged from store inventory, scheduling, light computer maintenance, payroll duties, coaching and training employees when time allowed, face to face transactions and sales, customer service needs retaining to small personal family accounts as well as small business accounts, maintaining the store front and staff to keep a steady flow of business while sustaining a close relationship with the team as SM.
Sales Manager
Radio Shack
03.2009 - 01.2017
- Daily tasks consisted of store inventory, scheduling, light computer maintenance, light construction duties (replacing drop ceiling tiles, plumbing, fixture replacement), light carpentry (replacing carpeting), payroll duties, coaching and training employees, face to face transactions and sales, customer service needs retaining to small personal family accounts (Verizon, At&t, Sprint, and subsidiaries)
- Daily, weekly, monthly upkeep of the store front; Mentoring staff to keep a steady flow of business while sustaining a close relationship with the team as SM
- Most of all being a Friend not only to my staff but to my customers, always reaffirming a friendly environment.
Education
Associate of Arts - Psychology
Monterey Peninsula College
Monterey, CA03.2010
High school diploma -
San Benito High School
01.2009
Skills
- Strong negotiation
- Objection handling
- CRM proficiency
- Cold-calling
- Customer Targeting
- Follow-up strategies
- Door-to-door sales experience
- Goal-Oriented
- Problem-solving abilities
- Attention to Detail
- Time Management
- Multitasking Abilities
Certification
Driver's License, Non-CDL Class C
Additional Information
SKILLS
Budgeting and finance, strong articulate as well as organizational skills. Almost ten years of customer service skills, retail and management included; but most importantly people skills.
Personal Information
Relocation: Anywhere
Timeline
Direct Sales Agent
DLV Roofing Systems
05.2024 - Current
CT4 Technician
Comcast
04.2019 - 01.2024
Driver
Uber, Lyft, etc.
03.2018 - 03.2019
Sales Manager
Go Wireless
08.2017 - 02.2018
Sales Manager
Radio Shack
03.2009 - 01.2017
Associate of Arts - Psychology
Monterey Peninsula College
High school diploma -
San Benito High School
Driver's License, Non-CDL Class C
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