Miles Williams
Hampton,VA
Summary
Knowledgeable Store Manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
4
4
years of professional experience
Work History
Store Manager
Dick's Sporting Goods
2024.01 - Current
- Delivered 100.7% of sales plan and 3.7% year-over-year sales growth through strong execution of selling and operational strategies.
- Lead all aspects of store operations, including sales performance, talent development, customer experience, merchandising, inventory management, and financial results.
- Improved customer experience metrics, increasing OSAT, NPS, and store appearance scores through focused leadership and Head Coaching execution.
- Grew customer loyalty and credit performance, increasing credit applications by 131.8% year-over-year.
- Led OMNI operations, achieving 90.5% Ship-from-Store fulfillment and 92.1% BOPIS fulfillment through process improvements and team development.
- Enhanced team engagement scores through targeted coaching, development conversations, onboarding, and streamlined operational processes.
- Developed leaders through succession planning, career development discussions, and performance management, creating greater role clarity and accountability.
- Returned over $23,000 in payroll savings while managing payroll and expenses effectively.
Store Manager
Going, Going, Gone!
2023.01 - 2024.01
- Led a high-growth retail business, increasing annual run rate sales from $4.2M to $7.2M through team development, operational improvements, and strategic business planning.
- Developed high-performing leadership team by identifying emerging talent, strengthening accountability, and empowering leaders to achieve measurable business results.
- Delivered 138.2% contribution to plan through strong financial management and execution of sales-driving initiatives.
- Achieved 138.2% contribution to plan through effective financial management and execution of targeted sales initiatives.
- Elevated customer experience metrics year-over-year, including +6.9% NPS, +7.7% Greeting, +8.5% Friendliness, and +10.1% Store Appearance, through focused coaching and service leadership.
- Optimized freight flow, replenishment execution, claims processing, and payroll management, exceeding annual freight processing goals and enhancing overall operational efficiency.
- Improved operational efficiency by optimizing freight flow, replenishment execution, claims processing, and payroll management while exceeding annual freight processing goals.
Assistant Store Manager (Bench SM)
Dick's Sporting Goods
2023.02 - Current
- Managed the day-to-day operational aspects of the 2nd floor.
- Effectively uses 30/60/90 day planning to drive team and company programs.
- Works with SM to hire and identify talent through onboarding and observations in the store.
- Held the team accountable to living Dick's 3.0 by using coach’s and recognition logs, observations, and reporting to adjust and respond to trends that drive sales.
- Plans and organizes weekly intact meetings with store leadership.
- Increased COS and Services Comp, contributing to sales growth and enhanced OSAT.
- Led DE&I initiatives in Raleigh district
- Lead all R3 trainings and conduct bi-weekly development calls with district leaders to build leadership skills with a focus on DE&I.
Education
High School Diploma -
North Carolina School of Science And Math
Durham2015-05
Skills
- Customer service
- Customer relations
- Multitasking and organization
- Inventory management
- Team development
- Culture development
- Problem-solving
Timeline
Store Manager
Dick's Sporting Goods
2024.01 - Current
Assistant Store Manager (Bench SM)
Dick's Sporting Goods
2023.02 - Current
Store Manager
Going, Going, Gone!
2023.01 - 2024.01
High School Diploma -
North Carolina School of Science And Math