Miles Chase Lenahan
Tuscaloosa,AL
Summary
Organized and dependable Healthcare Professional successful at managing multiple priorities with a positive attitude and enthusiasm. Willingness to take on added responsibilities and address challenges to meet team goals and help the organization be successful.
Overview
20
20
years of professional experience
Work History
Infusion Coordinator
Druid City Vital Care
03.2019 - Current
- Recruit, hire and train staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicate with patients, their family members or caregivers, ensuring that medical care plans are being carried out as directed by their provider.
- Collaborate with referral sources to maintain daily operations.
- Develop and update policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Motivate and supervise nurses and other patient care support staff in delivering quality patient care.
- Process, audit and submit bi-weekly payroll for nursing staff.
Surgery Scheduling Coordinator
Alabama Ear, Nose & Throat Specialists
08.2014 - 03.2019
- Coordinated with facilities to set up surgeries for two Otolaryngologists.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Organized patient files and streamlined operations to improve efficiency.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office bookkeeping with insurance billing and patient payments.
- Educated patients about surgeries and provided treatment plan and recovery education.
- Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
- Communicated with patients on the phone, via email and in person to enter and update medical history in electronic medical record.
- Counseled patients about personal financial responsibility and collaborated with billing to resolve patient accounts.
- Coordinated testing, labs and other diagnostic procedures for proper clearance prior to surgery.
Unit Clerk
DCH Health System
01.2008 - 08.2017
- Prepared admissions charts and scanned records.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered multi-line telephone system, provided information and directed calls.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Obtained and organized medical records for office visits and scheduled labs.
- Charted vital signs and added telemetry strips to charts.
- Coordinated diagnostic tests, collection of specimens.
- Completed daily charge reconciliation to keep billing current and accurate.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
- Maintained safe and clean working environments by complying with procedures, rules, and regulations; adhering to infection control policies and protocols.
Customer Service Associate
Publix
08.2005 - 12.2007
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Focused on the customer.
- Identified the customer needs.
- Responded to the customer in a timely manner.
- Practiced excellence in obtaining customer satisfaction.
- Took ownership in the customer's experience.
Education
Some College (No Degree) -
The University of Alabama
Tuscaloosa, ALShelton State Community College
Tuscaloosa, ALBevill State Community College
Fayette, ALWinfield City High School
Winfield, ALSkills
- Customer Service
- Patient Scheduling
- Patient Privacy
- Administrative Staff Supervision
- Nursing Operations Management
- Recruit Well-Qualified Staff
- Medicare Compliance
- Compliance Advisory
- Electronic Medical Record Software
Timeline
Infusion Coordinator
Druid City Vital Care
03.2019 - Current
Surgery Scheduling Coordinator
Alabama Ear, Nose & Throat Specialists
08.2014 - 03.2019
Unit Clerk
DCH Health System
01.2008 - 08.2017
Customer Service Associate
Publix
08.2005 - 12.2007
Some College (No Degree) -
The University of Alabama
Shelton State Community College
Bevill State Community College
Winfield City High School
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