Mileydalis Carrasquillo
Sinking Spring,PA
Summary
Accomplished Customer service with 10 years of experience interacting with customers to increase sales and offer services. Seasoned expert at promoting products and offerings, creating new accounts and assisting customers with various requests. Motivated and results-oriented with background increasing new customer accounts and maximizing services among existing customers.
Overview
9
9
years of professional experience
Work History
Online Banking Specialist
Santander Bank Us
08.2021 - 06.2023
- Opened new accounts and made changes to existing accounts.
- Investigated and resolved account issues by offering applicable options to customers.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Helped customers prepare documents required to complete transactions and process requests.
- Presented products and services to customers using in-depth knowledge to answer questions.
Customer Service Representative
Santander Bank Us
11.2014 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Communicated with management when customer issues escalated and worked to find resolutions.
Education
High School Diploma -
Reading Senior High School
Reading, PA06.2004
Skills
- Data Processing
- Account Monitoring
- Banking Document Preparation
- Bank Services
- Account Updates
Languages
Spanish
Native or Bilingual
Timeline
Online Banking Specialist
Santander Bank Us
08.2021 - 06.2023
Customer Service Representative
Santander Bank Us
11.2014 - 08.2021
High School Diploma -
Reading Senior High School
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