DJIMONE CAIN
Dallas,TX
Summary
Personable and dedicated professional with extensive experience in the Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Online Banking Specialist
Beal Bank
Plano, TX
03.2024 - 02.2026
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Answered customer questions regarding bank policies, procedures, products and services.
- Maintained knowledge of current interest rates on Provided customer service support to clients via phone, email and online chat.
- Researched customer complaints and resolved technical issues related to online banking accounts.
Medical Billing Specialist
US Oral Surgery Management
Irving, TX
12.2022 - 01.2024
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Posted charges, payments and adjustments.
- Submitted appeals for denied claims when appropriate according to the insurance company's criteria.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
Customer Service Representative
Goldman Sachs
Richardson, TX
09.2018 - 11.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Dr John Horn High School
Mesquite, TX05-2011
Skills
- Conflict Resolution Abilities
- Financial Planning
- Data Processing
- Customer Service
- Account Monitoring
- New Account Setup
- Microsoft Word
- Data Entry
- Microsoft Office
- Troubleshooting
- Team Management
- Computer Skills
- Self-Directed
Timeline
Online Banking Specialist
Beal Bank
03.2024 - 02.2026
Medical Billing Specialist
US Oral Surgery Management
12.2022 - 01.2024
Customer Service Representative
Goldman Sachs
09.2018 - 11.2022
High School Diploma -
Dr John Horn High School