Yasmine Johnston
Harper Woods,MI
Summary
Customer-focused banking and customer service professional with 10+ years of experience supporting clients in fast-paced, high-volume environments. Skilled in online banking support, account management, issue resolution, and CRM systems. Known for strong attention to detail, compliance awareness, and the ability to de-escalate sensitive situations while maintaining professionalism.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Online Banking Specialist
Quaflon USAA
Highland Park, MI
03.2025 - 12.2025
- Assisted members with online banking services, enhancing user experience through balance inquiries and funds transfers
- Supported management of Certificate of Deposit (CD) accounts and streamlined account closures
- Maintained accurate documentation to ensure compliance with financial regulations and safeguard customer trust
- Protected sensitive customer information in accordance with company policies
Direct Service Specialist / Customer Service Representative
Wayne Metro
Detroit, MI
08.2022 - 06.2024
- Supported clients in navigating 20+ social service programs, enhancing their access to vital resources
- De-escalated sensitive situations, promoting client satisfaction while adhering to program guidelines
- Documented case details accurately in CRM systems, ensuring compliance and facilitating effective service delivery
- Worked remotely to support client needs
Customer Service Representative
Harris & Harris DTE Energy
Detroit, MI
11.2016 - 01.2022
- Managed high-volume inbound calls on billing, collections, and service issues to ensure customer satisfaction
- Addressed complex customer concerns while ensuring compliance with company policies and regulations
- Demonstrated professionalism and accuracy in fast-paced call center environment to enhance customer experience
- Worked remotely to support customer inquiries
Customer Service Representative
OnStar Call Center
Sterling Heights, MI
04.2013 - 03.2016
- Guided customers through navigation, emergency response, and subscription services to enhance user experience
- Resolved technical issues and maintained accurate documentation of interactions to ensure effective follow-up
- Provided customer support in high-pressure situations, ensuring prompt resolution and customer satisfaction
Education
High School Diploma -
Osborn High School
Skills
- Online banking assistance
- Funds transfers
- Account closures
- CD accounts
- Compliance & Data Security
- CRM documentation
- Transaction Processing
- Data Entry
- Conflict resolution
- Customer Relationship Management
Certification
Licensed Cosmetologist | 2023 Present
Timeline
Online Banking Specialist
Quaflon USAA
03.2025 - 12.2025
Direct Service Specialist / Customer Service Representative
Wayne Metro
08.2022 - 06.2024
Customer Service Representative
Harris & Harris DTE Energy
11.2016 - 01.2022
Customer Service Representative
OnStar Call Center
04.2013 - 03.2016
High School Diploma -
Osborn High School