Mileydi Perez Fernandez
Hialeah
Summary
Dynamic operations supervisor with a proven track record at C & W Services, enhancing team productivity through effective training and process improvement. Skilled in customer service and decision-making, I foster strong relationships while ensuring compliance with health standards, resulting in increased customer satisfaction and a positive work environment.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
30
30
years of professional experience
Work History
Supervisor
C & W Services
01.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Trained new employees and delegated daily tasks and responsibilities.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Cultivated professional working relationships with peers and supervisors.
Aircraft Cabin Cleaner
Swissport USA
11.2016 - 01.2022
- Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
- Assisted in training new employees on best practices for cabin cleanliness and sanitation techniques.
- Complied with company protocols regarding lost-and-found items, ensuring proper documentation and storage procedures were followed.
- Reduced risk of illness transmission with proper disposal of waste materials, including biohazardous items.
- Maintained a safe and hygienic environment for passengers by diligently disinfecting high-touch areas.
- Met strict safety standards through appropriate use of chemical agents and adherence to regulatory guidelines.
Pharmacy Technician
Carlos J Finlay Hospital
08.1995 - 04.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
High School Diploma -
Manolito Aguiar
Havana , Cuba06-1995
Skills
- Training and mentoring
- Goal oriented
- Customer service
- Decision-making
- Processes and procedures
- Process improvement
- Operations management
- Relationship building
- Project planning
- Policy enforcement
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Supervisor
C & W Services
01.2022 - Current
Aircraft Cabin Cleaner
Swissport USA
11.2016 - 01.2022
Pharmacy Technician
Carlos J Finlay Hospital
08.1995 - 04.2015
High School Diploma -
Manolito Aguiar
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