Yesenia Duran
Eulen America
Hialeah
4
years of professional experience
Results-oriented Passenger Service Agent with expertise in customer service management and baggage handling. Proficient in enhancing passenger experiences through effective problem-solving and streamlined check-in processes. Demonstrated ability to promote teamwork and communication, ensuring safety and engagement. Dedicated to delivering exceptional service in high-pressure environments.
Work History
Passenger Service Agent
1 Year 7 Months- Enhanced passenger experience during check-in and boarding processes.
- Resolved inquiries and complaints professionally, ensuring passenger satisfaction.
- Coordinated timely baggage handling to minimize loss and improve efficiency.
- Managed passenger bookings and modifications using airline reservation systems effectively.
Volunteer
1 Year 11 Months- Assisted in organizing daily camp activities, ensuring smooth operations and participant engagement.
- Facilitated group discussions to promote teamwork and communication among campers.
- Monitored camper safety during activities, adhering to established protocols and guidelines.
Education
Bachelor of Arts - Marketing
High School Diploma
Associate of Arts - Markting
Skills
Passenger assistance
Customer service management
Baggage handling
Check-in procedures
Public announcements
Airline policies
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Passenger Service Agent
Eulen America
04.2025 - CurrentRead More
Volunteer
Ben Shepherd Elementary
07.2021 - 06.2023Read More
Florida International University
Bachelor of Arts from Marketing
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Mater Academy Middle/ High School
High School Diploma
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Florida International University
Associate of Arts from Markting
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