Yesenia Duran
Hialeah
Summary
Results-oriented Passenger Service Agent with expertise in customer service management and baggage handling. Proficient in enhancing passenger experiences through effective problem-solving and streamlined check-in processes. Demonstrated ability to promote teamwork and communication, ensuring safety and engagement. Dedicated to delivering exceptional service in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Passenger Service Agent
Eulen America
04.2025 - Current
- Enhanced passenger experience during check-in and boarding processes.
- Resolved inquiries and complaints professionally, ensuring passenger satisfaction.
- Coordinated timely baggage handling to minimize loss and improve efficiency.
- Managed passenger bookings and modifications using airline reservation systems effectively.
Volunteer
Ben Shepherd Elementary
07.2021 - 06.2023
- Assisted in organizing daily camp activities, ensuring smooth operations and participant engagement.
- Facilitated group discussions to promote teamwork and communication among campers.
- Monitored camper safety during activities, adhering to established protocols and guidelines.
Education
Bachelor of Arts - Marketing
Florida International University
Miami, FL06-2026
High School Diploma -
Mater Academy Middle/ High School
Hialeah, FL06-2023
Associate of Arts - Markting
Florida International University
Miami, FL06-2023
Skills
- Passenger assistance
- Customer service management
- Baggage handling
- Check-in procedures
- Public announcements
- Airline policies
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Passenger Service Agent
Eulen America
04.2025 - Current
Volunteer
Ben Shepherd Elementary
07.2021 - 06.2023
Bachelor of Arts - Marketing
Florida International University
High School Diploma -
Mater Academy Middle/ High School
Associate of Arts - Markting
Florida International University