Miley Stuller

Saginaw,MI

Summary

Accomplished executive director of peer-run, state-funded, 501c(3) behavioral health drop-in center with 6 years of managed care experience, 13 years of experience in the human services field, 13 years providing frontline crisis intervention and trauma-informed services, 3 years of call center experience, and 20 years of providing excellent customer service seeking a position working remotely from home.

Overview

years of professional experience

Work History

Elderly Caregiver and Patient Advocate

Parent

03.2019 - 04.2021

Functioned as patient advocate for elderly parent undergoing 3 major surgeries.
Bridged communication between doctors, nurses, and patient.
Assisted hospital staff with effective aftercare planning and discharge.
Transported patient to appointments, assisted living quarters, and rehabilitation.
Collaborated with patient care teams to ensure successful discharge and recovery.
Filled prescribed medications.
Conducted follow-up care for returning home and performed continuous needs assessment.

Executive Director

Friends For Recovery Center, Inc.

10.2013 - 03.2019

Founded successful peer-run, state-funded, behavioral health drop-in center that served over 4,000 people in Saginaw, Michigan from 2016 until 2020.
Collaborated with case managers, psychiatrists, social work agencies, and local community mental health authority in treatment of their referred consumers.
Worked closely with organizational leadership and board of directors establishing company mission statement, goals, policies, procedures, and operational strategy.
Opened and closed center, enforced state-mandated safety measures, adhered to state Medicaid certification, HIPPA, and recipient rights regulations.
Exercised appropriate cost control to meet yearly budget of $278,400, and maximize profitability.
Screened, interviewed, hired, supervised, and trained 28 peer support specialist employees.
Managed human resources, and fiscal policy, and conducted payroll for 28 employees.
Implemented monthly program planning focused on 8 dimensions of wellness, evidence-based practices, community inclusion, field trips, support groups, and recovery.
Represented organization to local public and case management agencies by giving presentations and speeches, and participated in community wellness events.
Managed contracts and built relationship with Michigan Department of Community Health to secure state-funded grants.

Michigan Certified Peer Support Specialist

Training And Treatment Innovations, Inc.

11.2011 - 10.2013

Demonstrated recovery and wellness principles by sharing personal experience, hope, and strength with consumers diagnosed with mental illnesses, and substance use disorders.
Built rapport and trust with consumers by using active listening skills, empathy, and motivational interviewing.
Facilitated recovery groups such as family psycho-education and dual recovery anonymous.
Assisted individuals in identifying and re-engaging with family, friends, and other natural supports to build support system.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Linked individuals to medical appointments, food pantries, housing support services, support meetings, and other community resources.
Collaborated with physicians, case managers, support staff, and nurses to ensure best practices and consumer treatment.
Advocated for consumers' recipient rights and assisted consumers with achieving their person-centered plan goals.
Attended mandatory, monthly team meetings and necessary debriefing sessions.
Utilized de-escalation techniques and promoted positive coping skills.
Maintained updated case notes on each consumer encounter in electronic medical records system.
Completed individualized consumer intakes and assessments.

Education

B.B.A - International Business Management

Saginaw Valley State University

Bay City, MI

06.2003

Skills

Trauma Informed Care - 8 years
Frontline Crisis Intervention and De-escalation - 8 years
Non-Abusive Physical and Psychological Intervention - 8 years
Managed Care Experience - 6 years
Motivational Interviewing - 8 years

Customer Service - 20 years
Risk Assessment - 8 years
Crisis Backup Plan and Dimensions of Wellness - 8 years
Recipient Rights - 8 years
HIPPA - 20 years

Certification

Peer Support Specialist Certification, Michigan Department of Community Health - 6/2013
Whole Health Action Management Certification, National Council For Behavioral Health - 7/2013
Support Group Facilitation Certification, Justice In Mental Health Organization - 1/2015

Awards

Everyday Hero Award, Saginaw Community Mental Health Authority - 5/2016

Awarded to those who have made significant contributions to the Saginaw community by improving the quality of life for individuals diagnosed with mental health conditions and disabilities.

Timeline