Wesley Serrano
Summary
Dedicated Cyber Security professional with a comprehensive background in IT, administrative operations, and customer service. Proven track record of leveraging technical expertise, strong analytical skills, and bilingual communication to deliver exceptional results in dynamic technological environments.
Overview
13
13
years of professional experience
Work History
Health Insurance Intake Coordinator
Highmark Blue Cross Blue Shield
04.2019 - Current
- Streamline patient intake processes by accurately logging referrals and ensuring precise communication with nursing staff
- Manage client interactions with a 100% commitment to quality care and customer satisfaction
- Develop and implement process improvement recommendations to enhance operational efficiency
- Coordinate RN evaluations for Medicaid referrals, ensuring timely and comprehensive patient assessments
Student Management & Computer Analyst
L.C.C.C Work Program / A.L.T.A Program
06.2017 - 12.2018
- Designed and implemented a comprehensive payroll system with advanced data collection and calculation capabilities
- Optimized office operations through strategic procedure development and systematic document management
- Analyzed daily operational trends to generate insightful reports for employee performance evaluation
Sales Associate & Buyer
Secret Garden Produce
01.2012 - 04.2014
- Conducted 6-10 daily business negotiations for produce procurement, managing transactions valued between $10,000-$15,000
- Utilized Microsoft Excel to track and manage produce inventory across multiple delivery trucks
- Maintained robust client communication systems to ensure precise product sourcing
Education
Cyber Security Boot Camp -
New York University
12.2021
Associate's - Cyber Security Management, Computer Science
Luzerne County Community College
05.2018
Skills
- Linux
- Ubuntu
- Windows
- Windows Forensics
- Microsoft Suite
- Google Docs
- Excel
- Basic Network Configuration
- Security Protocol Implementation
- Cyber Security Analysis
- Network Infrastructure
- Technical Documentation
- Customer Service
- Data Management
- Bilingual Communication
- Rapid Data Entry
Projects
Developed Linux-based security solutions to mitigate potential cybersecurity threats Constructed a Raspberry Pi security camera system for business and personal documentation Collaborated on the City Foster network project, designing a comprehensive five-mile radius network infrastructure
Certifications Training
- Cyber Security Boot Camp, New York University
- Ongoing professional development in emerging cybersecurity technologies
Timeline
Health Insurance Intake Coordinator
Highmark Blue Cross Blue Shield
04.2019 - Current
Student Management & Computer Analyst
L.C.C.C Work Program / A.L.T.A Program
06.2017 - 12.2018
Sales Associate & Buyer
Secret Garden Produce
01.2012 - 04.2014
Cyber Security Boot Camp -
New York University
Associate's - Cyber Security Management, Computer Science
Luzerne County Community College
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