Summary
Work History
Education
Skills
Timeline
Generic
Miliana Adams

Miliana Adams

Student
Chicago,IL

Summary

I am an upcoming senior at Depaul University currently pursuing a communications degree with an emphasis on Public Relations and Advertising. I excel in both verbal and written communication as well as content creation and social media. I am a hard working, time oriented, creative, and organized individual who is ready to learn, collaborate, and create in a professional setting.

Work History

Marketing and Social Media Intern

Lake Sotheby's Realty
Edina, MN
  • Created a strategic business plan to help top realtor Anne Shaeffer rebrand her company and increase engagement on social media.
  • Developed team communications and information for meetings.
  • Used coordination and planning skills to achieve results according to schedule.
  • Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
  • Responded to comments, posts and questions from various channels.
  • Assisted team with various marketing projects that would engage new leads and potential customers.
  • Created engaging content to catch attention of potential customers.
  • Worked with assigned team on projects to meet deliverables.
  • Tracked social media engagement to identify high-performing ideas for campaigns.
  • Analyzed trends in social media posts and followers to maximize views.
  • Helped clients develop website portals and social media pages to promote businesses.
  • Created content strategies for digital media.
  • Built strong and lasting relationships with clients.

Waitress

Athenian Room
Chicago, IL
08.2020 - Current
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Informed customers about daily and seasonal specials.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Sales Associate

Nordstrom
Minneapolis, MN
11.2020 - 04.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Fashion Ambassador

Nordstrom
Minneapolis, MN
08.2017 - 06.2019
  • Built exceptional sales funnel through proactive lead generation.
  • Collaborated with demonstration team to engage large crowds.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
  • Provided customer service using extensive knowledge of [Product or Service].
  • Learned products inside and out to give best possible demonstrations and answer consumer questions.
  • Communicated product value, quality and style to educate and entice potential customers.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Analyzed consumer usage patterns to identify trends and target key demographics.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained excellent attendance record, consistently arriving to work on time.

Education

High School Diploma -

Minnetonka Senior High School
Minnetonka, MN
09.2015 - 06.2019

Public Relations And Advertising

DePaul University
Chicago, IL
09.2019 - Current

Skills

Customer engagement

Photograph selection

Written communication

Trend analysis

Marketing analytics

Campaign implementation

Strategic planning

Organization and Time Management

Google Workspace

Dependable and Responsible

Training and Development

Cultural Awareness

Timeline

Sales Associate

Nordstrom
11.2020 - 04.2021

Waitress

Athenian Room
08.2020 - Current

Public Relations And Advertising

DePaul University
09.2019 - Current

Fashion Ambassador

Nordstrom
08.2017 - 06.2019

High School Diploma -

Minnetonka Senior High School
09.2015 - 06.2019

Marketing and Social Media Intern

Lake Sotheby's Realty

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