Summary
Work History
Education
Skills
Timeline
Generic
Miliana Adams

Miliana Adams

Student
Chicago,IL

Summary

I am an upcoming senior at Depaul University currently pursuing a communications degree with an emphasis on Public Relations and Advertising. I excel in both verbal and written communication as well as content creation and social media. I am a hard working, time oriented, creative, and organized individual who is ready to learn, collaborate, and create in a professional setting.

Work History

Marketing and Social Media Intern

Lake Sotheby's Realty
Edina , MN
  • Created a strategic business plan to help top realtor Anne Shaeffer rebrand her company and increase engagement on social media.
  • Developed team communications and information for meetings.
  • Used coordination and planning skills to achieve results according to schedule.
  • Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
  • Responded to comments, posts and questions from various channels.
  • Assisted team with various marketing projects that would engage new leads and potential customers.
  • Created engaging content to catch attention of potential customers.
  • Worked with assigned team on projects to meet deliverables.
  • Tracked social media engagement to identify high-performing ideas for campaigns.
  • Analyzed trends in social media posts and followers to maximize views.
  • Helped clients develop website portals and social media pages to promote businesses.
  • Created content strategies for digital media.
  • Built strong and lasting relationships with clients.

Waitress

Athenian Room
Chicago , IL
08.2020 - Current
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Informed customers about daily and seasonal specials.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Sales Associate

Nordstrom
Minneapolis , MN
11.2020 - 04.2021
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Fashion Ambassador

Nordstrom
Minneapolis , MN
08.2017 - 06.2019
  • Built exceptional sales funnel through proactive lead generation.
  • Collaborated with demonstration team to engage large crowds.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
  • Provided customer service using extensive knowledge of [Product or Service].
  • Learned products inside and out to give best possible demonstrations and answer consumer questions.
  • Communicated product value, quality and style to educate and entice potential customers.
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Analyzed consumer usage patterns to identify trends and target key demographics.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained excellent attendance record, consistently arriving to work on time.

Education

High School Diploma -

Minnetonka Senior High School
Minnetonka, MN
09.2015 - 06.2019

Public Relations And Advertising

DePaul University
Chicago, IL
09.2019 - Current

Skills

Customer engagement

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Timeline

Sales Associate

Nordstrom
11.2020 - 04.2021

Waitress

Athenian Room
08.2020 - Current

Public Relations And Advertising

DePaul University
09.2019 - Current

Fashion Ambassador

Nordstrom
08.2017 - 06.2019

High School Diploma -

Minnetonka Senior High School
09.2015 - 06.2019

Marketing and Social Media Intern

Lake Sotheby's Realty
Miliana AdamsStudent