Miliani Munoz
San Antonio,TX
Summary
Motivated individual with a commitment to overcoming challenges and achieving results. Strong work ethic complemented by flexibility and superior interpersonal skills. Capable of independent work and rapid skill acquisition in dynamic environments.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Bank Teller
Fifth Third Bank
Plainwell, MI
01.2026 - 09.2026
- Deliver exceptional customer service by assisting clients with deposits, withdrawals, check cashing, money orders, and account-related inquiries.
- Process financial transactions accurately while adhering to banking regulations, security protocols, and compliance standards.
- Balance cash drawers daily, reconcile discrepancies, and maintain precise financial records.
- Educated customers on banking products and digital services, enhancing their understanding and usage of account features.
- Supported branch operations through administrative assistance and problem resolution, collaborating with team members to streamline workflow.
Cashier/Stocker
Dollar Tree & Family Dollar
Fennville, MI
07.2025 - 10.2025
- Provided outstanding customer service by assisting customers, answering product inquiries, and processing transactions efficiently.
- Handled cash, credit, debit, and digital payments with accuracy and attention to detail.
- Maintained store presentation through efficient stocking, organizing merchandise, and ensuring clean, orderly aisles to enhance shopping experience.
- Assisted with inventory management, ensuring accurate stock rotation, product labeling, and price verification to maintain product availability.
- Supported daily store operations by keeping front-end area clean and collaborating with team members during peak periods to enhance customer service.
Customer Service Representative / Bookkeeper
H-E-B
San Antonio, TX
12.2021 - 05.2025
- Provided high-quality customer service by assisting with purchases, returns, and product inquiries.
- Processed returns and exchanges in accordance with company policy.
- Trained new staff on customer service protocols and store procedures, enhancing team performance.
- Executed bookkeeping tasks, including reconciling registers and preparing deposits.
- Ensured compliance with company policies while supporting daily administrative functions.
Cashier/Customer Service Representative
Freddy's Frozen Custard & Steakburgers
New Braunfels, TX
02.2017 - 11.2020
- Provided professional customer service in fast-paced environment by taking orders, addressing customer questions, ensuring order accuracy, and enhancing customer satisfaction.
- Processed cash, credit card, and mobile transactions efficiently while maintaining high accuracy standards.
- Worked with team members to streamline operations and enhance guest experience, fostering a positive dining atmosphere.
- Maintained clean, organized, and fully stocked customer service and dining areas.
- Supported food preparation and packaging while maintaining company quality and food safety standards, contributing to overall service quality.
Education
High School Diploma -
Canyon High School
New Braunfels, TX05-2020
Associates in medical assisting -
Penn Foster
Scranton, PA09-2026
Skills
- Banking operations
- Cash reconciliation
- Transaction processing
- Financial record maintenance
- Bookkeeping
- Regulatory compliance
- Fraud detection
- Problem resolution
- Customer service
- Customer interaction skills
- Data entry
- Cash inventory control
- Team collaboration
- Multitasking and organization
- Communication skills
Certification
Professional Development, Bank Teller Training & Cash Handling Procedures, Fifth Third Bank, Banking Compliance and Security Awareness Training, Customer Service Excellence Training, Anti-Money Laundering (AML) and Fraud Prevention Awareness, Cash Reconciliation and Financial Recordkeeping Training, Workplace Safety and Harassment Prevention Training
Timeline
Bank Teller
Fifth Third Bank
01.2026 - 09.2026
Cashier/Stocker
Dollar Tree & Family Dollar
07.2025 - 10.2025
Customer Service Representative / Bookkeeper
H-E-B
12.2021 - 05.2025
Cashier/Customer Service Representative
Freddy's Frozen Custard & Steakburgers
02.2017 - 11.2020
High School Diploma -
Canyon High School
Associates in medical assisting -
Penn Foster