Milica Mandic
Manhattan Beach,CA
Summary
Highly accomplished people leader with a proven track record in driving exceptional customer experience and business growth. Leadership experience spans over 10+ years, characterized by strategic planning, growth mindset leadership, and innovative thinking to maximize profit. Expertise lie building culture and inspiring teams to achieve optimal business results. Fashion and creating connections with clients will forever remain my true passion.
Overview
17
17
years of professional experience
Work History
General Manager
ALO
09.2022 - Current
- Currently driving #1 conversion and #2 ATV in the West YTD and recognized by Director of Retail for providing "Gold Standard” store Experience.
- Created and managed community and clientele strategy to drive brand awareness and incremental sales.
- Positively impacted district accessory category contribution QTD, through product training and impactful visual merchandising.
- Supported district as GM expert for new store Grand Opening weekends.
- Analyzed business results daily, weekly, monthly and created business strategies, connecting actions to KPI’s.
- Recruited, hired and trained staff of 25 for new Manhattan Beach location.
- Implemented store operational procedures, and streamlined best practices, focusing on operational excellence, safety, loss prevention and productivity.
- Successfully managed roll out of many company initiatives, such as Legion, Zipline, RFID inventory control and FLOW selling model.
- Collaborated with cross functional teams to proactively communicate business needs.
General Manager
ATHLETA
10.2014 - 09.2022
- Recognized by RD for driving exceptional KPI’s in tenure as GM of Santa Monica location.
- Recognized by VP for top Credit Card Activation in brand over Black Friday weekend in 2020.
- Recognized by VP as top AM in company in 2015, for driving KPI’s, Credit Card activation and community and clientele strategy.
- Grew incremental traffic through clientele, community and all loyalty driving strategies.
- Honored to serve as brand lab store, testing all customer facing strategies in 2022.
- Expert in creating culture of growth mindset, inclusivity and safe coaching.
- Managed all aspects of talent development, expert in creating IDP's and succession planning.
- Trained new store teams on selling culture and brand vision.
- Excelled at operational excellence and created highly efficient and productive environment.
Sales Associate - Supervisor - Category Manager
VICTORIA’S SECRET
05.2006 - 10.2014
Education
Bachelor of Arts - Communication, Dance
Michigan State University
East Lansing, MI2010
Skills
- Learning and Development
- Trilingual in English, Serbian and Croatian
- High Emotional Intelligence
- Community Management and Event Planning
- Clienteling
- Excellent Verbal and Written Communication
- Profit and Loss
- Talent Recruiting, Hiring and Retention
Timeline
General Manager
ALO
09.2022 - Current
General Manager
ATHLETA
10.2014 - 09.2022
Sales Associate - Supervisor - Category Manager
VICTORIA’S SECRET
05.2006 - 10.2014
Bachelor of Arts - Communication, Dance
Michigan State University
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