LAUREN FUENTES
San Antonio,TX
Summary
Dedicated Hostess with proven expertise in customer service and effective multitasking, honed at Pin Stack. Excelled in creating welcoming environments, managing reservations efficiently, and resolving guest complaints with empathy. Skilled in both phone etiquette and seating arrangements, consistently enhancing dining experiences. Demonstrated ability to improve service delivery, contributing to increased customer satisfaction.
Overview
1
1
year of professional experience
Work History
Sales Associate
Alo
10.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Hostess
Pin Stack
07.2024 - 10.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Finance
Texas Tech University
Lubbock, TXHigh School Diploma -
Clark Highschool
San Antonio, TX06-2023
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Detail-oriented
- Payment processing
- Guest complaint resolution
- Table bussing
- Seating arrangements
- Upselling
Timeline
Sales Associate
Alo
10.2024 - 01.2025
Hostess
Pin Stack
07.2024 - 10.2024
Finance
Texas Tech University
High School Diploma -
Clark Highschool
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