Milica Petrovic
Buffalo
Summary
Detail-oriented individual with strong analytical skills and a solid background in criminal law. Experienced in conducting thorough investigations and preparing comprehensive reports. Adept at authenticating individuals and ensuring accurate task completion. Seeking Criminal Investigator or HR/Office Administration roles, leveraging research expertise and interpersonal communication skills to enhance employee engagement and talent acquisition.
Overview
4
4
years of professional experience
Work History
Sunday School Teacher
Saint Stephen Serbian Orthodox Church
Lackawanna, NY
09.2025 - Current
- Working two hours every Sunday, unpaid volunteer position.
- Taught 4th through 6th grade students during 2017-2018 school year, fostering a supportive learning environment before pausing to focus on undergraduate and graduate studies.
- Joining teaching again for the 2025-2026 school year for 3rd through 5th grade students.
- Preparing and distributing educational materials, class projects and presentations.
- Assisting students with verbal activities and biblical studies.
- Teaching about the history and liturgical faith of eastern orthodoxy.
- Volunteering ministry related events, programs and annual Serbian American summer festival.
Customer Service Representative
Internal Revenue Service, IRS
Cheektowaga, NY
10.2022 - Current
- Working 40 hours a week on a GS-0962-08/1 pay plan.
- Business and non-profit taxpayer assistance with balance dues, payment transfers, entity changes, account adjustments, and IRS forms and publication questions.
- Utilizing government programming systems IDRS, AMS, and IAT.
- Resolving paper inventory cases related to payroll filings and account adjustments.
- Assisting other representatives as a lead within tax exempt and government entities division of the agency.
- Creating and presenting business and tax exempt presentations within team and training class.
- Assisting with material review, creation of job aids and co presenting to leading instructors for skill up classes.
- Detail work consisting of onboarding new representatives, tech and system set ups, IRM clearance review, and call site meetings.
- Coaching representatives for quality improvement.
- Excelling in annual review and meeting agency performance goals while assisting taxpayers and individuals within the agency.
Education
Master of Science - Criminal Justice
SUNY Buffalo State
Buffalo, NY05-2022
Bachelor of Arts - Dual French And Criminal Justice
SUNY Buffalo State
Buffalo, NY05-2020
Skills
- Instructing
- Public speaking
- Leadership and teamwork
- Time management
- Document preparation
- Data entry
- Microsoft Office and Apple iWork
- 60 WPM
- Creative writing
Accomplishments
- TEGE Training SME and OJI award.
- Quality All Star for outstanding calls.
- Taxpayer Complimentary letters.
- St. Nikolai of Zica Oratorical Festival finalist.
Languages
French
Full Professional
Serbian
Native or Bilingual
English
Native or Bilingual
Timeline
Sunday School Teacher
Saint Stephen Serbian Orthodox Church
09.2025 - Current
Customer Service Representative
Internal Revenue Service, IRS
10.2022 - Current
Master of Science - Criminal Justice
SUNY Buffalo State
Bachelor of Arts - Dual French And Criminal Justice
SUNY Buffalo State