Erica Sylvester
Alexandria,Louisiana
Summary
Proactive and caring worker with years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Daycare Teacher/ After School Care
Munchkinland Child Development Center
10.2020 - 05.2021
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Established positive relationships with students and families.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Cashier
Hobby Lobby
08.2019 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Shift Lead
Bon Swirl
08.2017 - 07.2019
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Rapides High School
Lecompte, LA05.2017
Skills
- Instructing
- Clear Public Speaking Skills
- Parent Relations
- Critical Thinking
- Customer Care
- Guest Satisfaction
- Conflict Resolution
Accomplishments
Honesty and Integrity Award
Certification
First Aid/CPR certification
Timeline
Daycare Teacher/ After School Care
Munchkinland Child Development Center
10.2020 - 05.2021
Cashier
Hobby Lobby
08.2019 - 09.2020
Shift Lead
Bon Swirl
08.2017 - 07.2019
High School Diploma -
Rapides High School
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