Vanessa Goad
Dublin,VA
Summary
Dynamic professional with extensive experience in public safety and clerical roles, including as a Senior Telecommunicator at Salem Police Department. Proven ability in critical thinking and active listening, ensuring efficient emergency responses and maintaining operational excellence. Recognized for enhancing safety protocols and fostering positive interactions in diverse environments.
Overview
39
39
years of professional experience
Work History
School Monitor
Valley Harvest Christian School
Dublin, VA
08.2023 - Current
- Monitored classroom activities to promote positive interactions.
- Enforced school policies to maintain order and safety.
- Helped maintain discipline in the classroom by reminding students of expectations when necessary.
Deputy Clerk of the Court
Pulaski County Juvenile & Domestic Court
Pulaski, VA
04.2021 - 10.2022
- Managed court documents and maintained case files for efficient access.
- Processed legal filings and ensured compliance with court procedures and regulations.
- Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
Dispatcher
Roanoke College Campus Safety
Salem, VA
06.2019 - 03.2020
- Managed emergency responses for campus safety incidents and dispatched personnel
- Monitored surveillance systems to ensure campus safety and security protocols were followed.
Senior Telecommunicator
Salem Police Department
Salem, VA
04.1987 - 05.2018
- Question callers to determine their locations, and the nature of their problems to determine type of response needed.
- Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.
- Enter, update, and retrieve information from teletype networks and computerized data systems regarding such things as wanted persons, stolen property, vehicle registration, and stolen vehicles.
- Provide emergency medical instructions to callers.
- Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
- Maintaining 9-1-1 staff schedule, 24-7 emergency call back 6 months out of year, to address any equipment malfunctioning, staffing or personnel problems.
- Complete employees annual evaluations.
- Maintain 9-1-1 Centers staff hours and payroll.
- Certified Officers and Dispatchers to use VCIN database in accordance with established procedures.
Education
(Expired) Certified General Instructor -
Salem Cardinal Justice Academy
Salem, VA(Expired) Certified VCIN (Virginia Criminal Information Network) Instructor -
Salem Cardinal Justice Academy
Salem, VA(Expired) Certified CPR And Basic First Aid Instructor - AND
American Safety And Health Institution
Salem, VA High School Diploma -
Pulaski County Senior High School
Dublin, VASkills
- Active Listening
- Monitoring
- Clerical
- Customer and Personal Service
- Instructing
- Public Safety and Security
- Critical Thinking
- Judgement and Decision Making
- Coordination
- Time Management
- Troubleshooting
Timeline
School Monitor
Valley Harvest Christian School
08.2023 - Current
Deputy Clerk of the Court
Pulaski County Juvenile & Domestic Court
04.2021 - 10.2022
Dispatcher
Roanoke College Campus Safety
06.2019 - 03.2020
Senior Telecommunicator
Salem Police Department
04.1987 - 05.2018
(Expired) Certified General Instructor -
Salem Cardinal Justice Academy
(Expired) Certified VCIN (Virginia Criminal Information Network) Instructor -
Salem Cardinal Justice Academy
(Expired) Certified CPR And Basic First Aid Instructor - AND
American Safety And Health Institution
High School Diploma -
Pulaski County Senior High School