KERLY MILIEN
Tamarac,USA
Summary
Results-driven operations professionally with expertise in optimizing processes, improving team performance, and ensuring compliance with safety and regulatory standards. I am skilled in operations management, P&L oversight, and staff development to drive efficiency and cost control. Ready to leverage leadership and project management skills to excel as an Area Manager and contribute to organizational success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
SOLID WASTE MANAGER
City of Gainesville
Gainesville, FL
01.2025 - Current
- Designs and implements long-range strategies for waste reduction, reuse, and recycling in alignment with the City’s Comprehensive Plan.
- Manages daily activities of the solid waste division, ensuring all services are 'citizen-centric' and of high quality.
- Develops and manages the department’s budget, specifically monitoring the Solid Waste Enterprise Fund to track expenditures and revenues.
- Leads the negotiation and management of contracts with private vendors, consultants, and contractors for specialized services.
- Ensures all city operations strictly follow federal, state, and local laws, including Florida Department of Environmental Protection (FDEP) standards.
- Serves as the city's environmental steward, providing technical assistance to businesses regarding the Mandatory Commercial Recycling Ordinance and managing community cleanups.
- Oversees staff selection, training, and performance evaluations for the division.
- City of Gainesville's Solid Waste Division. Website: https://www.gainesvillefl.gov/Government-Pages/Government/Departments/Public-Works/Garbage-Recycling
DISTRICT OPERATION MANAGER
WASTE MANAGEMENT
Pompano Beach, FL
01.2018 - 01.2025
- Has supervisory responsibilities for route managers assigned as his direct report.
- Includes responsibility for managers performance reviews and feedback, career development.
- Supervises, directs, and evaluates assigned staff, expands, and oversees managers work schedules to ensure adequate coverage to support the employees.
- Develops short and long-range plans for overall direction of the district, builds, establishes, and implements division policy and procedures in accordance with every specific City policy.
- Manages the day-to-day operations of the district and provides daily support to managers in ensuring quality and budget performance.
- Monitors budget and operating metrics while diagnosing and improving processes, procedures, and performance.
- Executes the Market's strategic capital budget, ensuring effective use of the budget through asset allocation; ensures appropriate spare ratios and asset disposal.
- Executes necessary precautions to ensure safety and compliance with Company, OSHA, and other standards and regulations.
- Ensures thorough root cause investigations for all injuries and incidents, following up with consistent discipline and retraining.
- Oversees personnel needs of the department including selecting, coaching, disciplining, and training employees and evaluating employee performance.
- Provides input into termination, compensation, and promotion decisions.
- Formulates both short-term and long-term goals and action plans in conjunction with the Market Area General Manager and/or Director of Operations.
- Participates in regular P&L reviews to ensure that budgets are met; develops and implements programs for optimal equipment utilization, equipment maintenance, and labor and material costs.
- Interacts with local city, municipal, and county agencies to ensure customer satisfaction, improve efficiency, renew contracts and negotiate new contracts; establishes WM as a good corporate citizen and valued resource.
- Ensures District compliance with Service Machine procedures and continues to work toward and/or maintain Gold Certification Standards.
- Engages suppliers in problem solving and participates in suppliers' improvement processes by providing performance feedback on supplier surveys.
- Works with functional groups to resolve employee relations and labor relations issues.
Operation Manager
CITY FURNITURE
Tamarac, FL
03.2008 - 05.2018
- Execute and participate in the planning of the budget in the operation department.
- Oversee the inventory and revamp the department to upgrade its contribution to the welfare of the organization.
- Oversee the implementation of procedures, goals and objectives within the department.
- Undertake a performance evaluation of assigned staff, supervise operations to maximize safety, quality, and productivity with emphasis on on-time deliveries and high levels of customer satisfaction.
- Manage projects that can identify causes and sources of obstacles and create appropriate solutions.
- Train, coach and ensure service technicians follow the standard procedures including maintaining the condition of the truck, writing daily truck reports regarding discrepancies, verifying all merchandise accuracy and condition prior to delivery, and ensuring delivery schedules are followed.
- Create strategies to maintain employee and customer satisfaction through the creation of strong customer relationships that support company goals and long-term success.
- Conducted cross-training to enhance staff performance. Substantially lowered employee turnover while elevating morale.
- Deliver on commitments and share best practices with teammates to enhance performance.
- Provide leadership, coaching and management to teams to achieve business objectives with a focus on continual process improvement and ensuring a customer-focused organization.
- Recruited, trained, managed, evaluated, coached, mentored and disciplined personnel within assigned areas.
- Provided leadership by setting clear expectations for team members and holding them accountable for their results.
- Directed staff in resolving complex operational issues and coordinated organizational resources to maximize productivity.
- Implemented process changes to improve workflow and reduce costs associated with operational activities.
- Reviewed customer and staff feedback to improve operational strategies and eliminate obstacles.
Education
Master of Business Administration Degree (MBA) - Public Administration
Strayer University
FLBachelor of Science Degree - Business Administration/Management
Strayer University
FLSkills
- Program Development/Administration
- Operations & Project Management
- Total Quality Client Service
- Employee Relations/Team Building
- Materials/Resource Management
- Quality Assurance/Compliance
- Maximizing Revenues/Controlling Costs
- Staff Training & Development
- OSHA and Safety Initiatives
- Warehouse Operations/Inventory Control
- Best Practices/Process Improvement
- Order Fulfillment/Replenishment
- Forecasting
- Maintenance scheduling
- Excellent interpersonal skills
- Operational efficiency
- P&L management
- Environmental compliance
- Operations management
Accomplishments
Partnership program.
Led a group of manager to transform the most unorganized district into the most improved district.
Business Alignment.
City special fund restoration.
Liquidated damage charge to hauler.
Certification
- 12 Weeks Professional Development Program
- 26 Weeks Leading Today for Tomorrow
- 1 Year Fleet operation manager training
Military Experience
U.S Navy, Veteran with Honorable Discharge
Languages
French
Full Professional
Timeline
SOLID WASTE MANAGER
City of Gainesville
01.2025 - Current
DISTRICT OPERATION MANAGER
WASTE MANAGEMENT
01.2018 - 01.2025
Operation Manager
CITY FURNITURE
03.2008 - 05.2018
Bachelor of Science Degree - Business Administration/Management
Strayer University
Master of Business Administration Degree (MBA) - Public Administration
Strayer University