Milind Divate
Olathe,KS
Summary
- Over 15 years of progressive experience in wireless product management and analytics, bringing a wealth of expertise and a proven track record in delivering successful software products in an agile environment.
- Customer-centric leader, prioritizing feedback and insights to shape the product's vision, refine the strategy, establish the roadmap.
- Adept at collaboration with stakeholders, including customers, engineers, designers and sales to gather and prioritize product requirements.
- Expert at conducting market research to understand customer needs, industry trends, and competitive landscape to drive continuous improvement.
- Highly skilled in gathering business requirements, translating them into functional specifications, and crafting user stories for effective collaboration with the product development team.
- Proficient in generating actionable insights that fuel customer growth and product development, leveraging data-driven strategies and market analysis to optimize performance and enhance user engagement.
- Skilled at Budget Planning, Forecasting, Vendor Management, Risk Management & ROI Calculation.
- Extensive understanding and working knowledge of Wireless Technologies like 5G SA, 5G NSA, VoNR, VoLTE & LTE, EVDO, UMTS.
- Adept in both written and verbal communication in providing senior leadership with regular in-depth updates encompassing project status, budgetary insights, risk assessments, and growth opportunities.
Overview
18
18
years of professional experience
Work History
Senior Product Manager
T-Mobile US Inc
08.2016 - Current
- Led end-to-end product (New Node Performance) from ideation to launch to migrate legacy platform to in-house solution, resulting in cost-saving of $250,000/year for organization.
- Created & analyzed consumer-centric metrics & trends for T-Mobile High-Speed Internet (HSI) consumer & TFB devices such as band flip, the count of mobile devices in motion, outage impact assessment, vendor-specific geo-fencing to drive customer growth.
- Conducted end-user research to understand user workflow and usage metrics, resulting in 20% increase in daily unique user adoption of IMNOS (Integrated Mobile Network Optimization Solutions).
- Spearheaded implementation of OpenAI-powered ChatBot initiative, harnessing natural language processing to empower users in querying crucial data sets aims to democratize insights for citizen developers, promote collaboration, and drive informed decision-making.
- Enhanced product performance and efficiency by impressive 50% through thorough feature rationalization process, leading to decommissioning of 40% of underutilized applications.
- Effectively engaged user community by organizing weekly training sessions for groups of 150-200 users, creating environment for feedback collection, educating users about new features, and capturing requirements for future enhancements.
- Conducted in-depth analysis of both quantitative and qualitative data to identify opportunities for product innovation, pinpoint root cause of issues, and assess potential size and impact of these opportunities.
- Owned and managed product backlog, collaborating closely with business and technology partners to prioritize activities based on their business and customer impact.
- Collaborated with product development team to reverse engineering process legacy codebase, encompassing SQL, MySQL, Teradata, and Python resulted in creation of comprehensive functional and technical requirements.
- Demonstrated leadership by coaching and mentoring both internal and cross-functional team members, fostering best practices through facilitation of knowledge transfer workshops, and curating valuable lesson learned repository.
- Communicated new features and product's vision to stakeholders and end-users, ensuring alignment with organizational goals and maintaining transparency.
Sr. Business Analyst
Sprint Nextel Inc
- Gathered, documented, and analyzed project business requirements related to Operational Measurements (OM) and Parameter Changes across multiple RAN Original Equipment Manufacturers (OEMs), including Nokia, Ericsson, and Samsung, within software releases.
- Translated business requirements into precise functional and non-functional requirements through comprehension of vendor documentation and effective collaboration with business partners.
- Led test validations, performed user acceptance testing (UAT) for Sprint performance data warehouse and its changes, brand or improved new designs for OM/PM/CM data parsing and reporting.
- Engaged in clear and concise communication, facilitating training sessions for both internal and external stakeholders regarding implemented changes in PRTS tool (Performance Reporting Tools Suit).
Device Integration Analyst
Sprint
02.2012 - 07.2012
- Executed test scenarios for push to talk handset IOT test plan including features, APIs, integration, OEM customization, QoS and performance.
- Comprehended Mobile VoIP call flow and computer networking protocols like TCP/IP, SIP, MIP, PPP, RLP, DNS, UDP.
- Performed backward compatibility testing for new software loads and investigate root cause of network related bugs.
LTE RF Analyst
Sprint
04.2011 - 01.2012
- Executed CTIA LTE IOT test plan including basic LTE attach, Network access, Inter LTE mobility and Intra LTE mobility across Ericsson, ALU and Samsung RAN.
- Conducted LTE UE sanity IOT involving ideal mode behavior, data traffic under various channel conditions and link budget under different RF conditions
- Performed extensive research on device KPI analysis & Recommended Sprint regarding the evaluation of Voice Quality in comparison with the production network and legacy devices to make data more meaningful and useful
RF Analyst
Global Wireless Solutions, Inc, AT&T Mobility LLC
06.2008 - 03.2011
- Identified cause & degradation of KPIs related to Network elements by analyzing data using Network tools
- Performed call statistics analysis & Identified cause of network issues with strong understanding of WCDMA, GSM, CDMA call flows and L2/L3 messages
- Generated KPI reports for AT&T for RF sweep evaluation and competitive benchmarking.
Graduate Research Assistant
University of Missouri
08.2005 - 05.2008
- Collected, integrated and organized data in easy-to-understand pattern
- Identified potential parameters for analysis and quantify them with help of GIS
- Performed spatial analysis using ArcGIS tool to access performance of data models.
Education
Master of Science - Civil Engineering Technology
University of Missouri
05.2008
Bachelor of Science - Civil Engineering Technology
Shivaji University
Karad06.2003
Skills
- Product lifecycle management
- Agile Methodology
- Customer Feedback
- Market research and trend analysis
- Roadmap Development
- Sprint Planning
- Stakeholder Relations
- Vendor Management
- Data Analytics
- Database/Platform: MySQL, Microsoft SQL Server Databricks, Oracle, Teradata, Hadoop, Azure, Snowflake
- Programming Language: SQL, Python, C/ C, PHP, JavaScript
- Project Management: Jira, Jira Align, Microsoft Suite: Project, Excel, PowerPoint, SharePoint, Office Timeline
BI Tools: Power BI, Tableau, Microsoft Excel
Timeline
Senior Product Manager
T-Mobile US Inc
08.2016 - Current
Device Integration Analyst
Sprint
02.2012 - 07.2012
LTE RF Analyst
Sprint
04.2011 - 01.2012
RF Analyst
Global Wireless Solutions, Inc, AT&T Mobility LLC
06.2008 - 03.2011
Graduate Research Assistant
University of Missouri
08.2005 - 05.2008
Sr. Business Analyst
Sprint Nextel Inc
Master of Science - Civil Engineering Technology
University of Missouri
Bachelor of Science - Civil Engineering Technology
Shivaji University
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