Andre Robinson
Biloxi,MS
Summary
I would like to acquire a position, that will allow me to take on challenges of new obstacles, related to my skills, and experiences that will allow for professional growth and development. While being able to use and apply my knowledge and experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security Officer Supervisor
Palace Casino And Resort
Biloxi, MS
02.2018 - Current
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Monitored CCTV systems to ensure safety and security of premises.
- Observed patrons and customers to quickly address security situations.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Provided friendly and professional assistance to employees, visitors and customers.
- Operated communication systems between officers stationed throughout the facility.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Maintained high levels of alertness throughout shifts.
- Assist in transporting money, chips, tokens & markers
- Control access to restricted areas
- Responsible for maintaining a safe & secure environment for all patrons, team members & company assets
- Responded promptly to emergency situations and coordinated with law enforcement agencies as needed.
- Supervised and authorized entry of employees, visitors or authorized persons.
- Mentored employees in handling issues with customers, tenants and other individuals.
- Apprehended trespassers and rule violators and removed from premises.
- Identified potential threats or risks and developed appropriate solutions to mitigate them.
- Maintained records of daily activities related to incidents, patrols, alarms.
Hotel Room Inspector/ Houseman
Gulf Coast Casinos (Golden Nugget/Scarlet Pearl)
Biloxi, MS
07.2015 - 02.2018
- Ensures on-time deliveries and superior customer service
- Ensured room amenities such as furniture, bedding, linens, and appliances are in working order.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Practiced safe work habits and wore protective safety equipment.
- Performed daily walkthroughs of assigned area to identify potential safety hazards or security risks.
- Conducted regular inspections of public areas such as lobbies, restrooms and hallways to ensure compliance with standards.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Collaborated with other departments such as Housekeeping and Maintenance to ensure efficient operations.
- Explained goals and expectations required of trainees.
- Maintained a professional demeanor when dealing with guests and team members alike.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Record keeping and inventory management
Eligibility Representative/Medicaid Specialist
Mississippi Department of Human Services
Moss Point, MS
04.2012 - 09.2015
- Assessed client needs through assessments such as financial statements or medical exams.
- Reviewed applications to verify client information and resolve discrepancies.
- Interpreted state guidelines for determining eligibility criteria for various programs.
- Maintained positive working relationship with fellow staff and management.
- Maintained accurate records of all interactions with clients.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Provided customer service support in a professional manner.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Attended meetings, trainings, conferences and workshops as required.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Explained reasons behind application denials and recommended further action.
- Ensured compliance with federal, state and local regulations governing public assistance programs.
- Completed day-to-day duties accurately and efficiently.
- Scheduled and maintained all appointments, phone calls and inquiries from other agencies regarding clients
Fleet Specialist/Logistics Specialist
FEMA
Biloxi, MS
05.2007 - 05.2011
- Administration & Management of the FEMA vehicle fleets, including 300 rental vehicles.
- Established vehicle storage procedures & maintained routine maintenance procedures.
- Managed inventory & collaborated with the Logistics Manager to ensure planning of supply requirements
- Checked loaded materials compared to work orders for correctness.
- Facilitated communication between drivers, managers, vendors, customers, and other stakeholders involved in the operation of the company's fleets.
- Ensured that all government regulations pertaining to operating a commercial motor vehicle were met at all times.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Communicated with vendors, upper management, and peers.
- Coordinated the scheduling of vehicle repairs with external vendors and internal mechanics.
- Conducted regular safety audits of all vehicles in the fleet to ensure proper working order.
- Identified needs of customers promptly and efficiently.
Education
Associate of Arts - Criminal Justice
Mississippi Gulf Coast Community College
Gulfport, Mississippi 05-1999
Some College (No Degree) - Criminal Justice (85 Hours)
University of Southern Mississippi
Long Beach, MSSkills
- Ability to assemble teams and lead groups to reduce cost and improve quality
- Trained with the ability to identify non-value added activities in a process and improve quality and cost position
- Excellent oral, written and interpersonal communication
- Able to work independently as well as a team player to achieve business goals
- Strong decision maker and a natural leader
- Excellent multitasking, organizational and prioritization skills
- Great attention to detail, time management and critical thinking skills
- Diligent, efficient and flexible with superb conflict management and time management talents
Certification
- Bloodborne Pathogens April 2026
- CPR/First Aid/AED April 2026
Affiliations
- Main Street Baptist Church Youth Counselor 1995-2005
- Mentor at Boys and Girls Club 2021-Current
References
References available upon request.
Timeline
Security Officer Supervisor
Palace Casino And Resort
02.2018 - Current
Hotel Room Inspector/ Houseman
Gulf Coast Casinos (Golden Nugget/Scarlet Pearl)
07.2015 - 02.2018
Eligibility Representative/Medicaid Specialist
Mississippi Department of Human Services
04.2012 - 09.2015
Fleet Specialist/Logistics Specialist
FEMA
05.2007 - 05.2011
Associate of Arts - Criminal Justice
Mississippi Gulf Coast Community College
Some College (No Degree) - Criminal Justice (85 Hours)
University of Southern Mississippi