MILITZA GOMEZ
Plant City
Summary
Results-oriented Customer Service Representative skilled in conflict resolution and bilingual communication. Focused on enhancing customer satisfaction and fostering strong relationships. Delivered effective support and resolved issues, driving improved service outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
COUSTOMER SERVICE REPRESENTATIVE
TORNADO & EXPRESSO BUS COMPANY
Plant City
08.2022 - Current
- Enhanced customer satisfaction by resolving issues through knowledgeable, friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Assessed customer needs in a timely manner during interactions.
- Earned recognition from management for delivering exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
Social Worker Case Manager
CHILD AND FAMILY DEPARTMENT
SAN JUAN
02.2000 - 05.2013
- Developed individualized service plans addressing specific client needs and goals.
- Conducted assessments to identify client strengths and challenges.
- Coordinated access to essential community resources and support services for clients.
- Advocated for clients' rights in legal and social service settings, ensuring equitable treatment.
- Provided crisis intervention to clients experiencing immediate distress.
- Collaborated with multidisciplinary teams on case management strategies.
- Collaborated with other professionals to ensure comprehensive care for clients.
- Coordinated mental health assessments for children, adolescents and adults receiving child welfare and prevention services.
Education
Bachelor of Arts - CAROLINA
ANA G MENDEZ UNIVERSITY
PUERTO RICO05.2000
Skills
- Customer service
- Call center experience
- Call handling
- CRM software
- Sales expertise
- Relationship management
- Data entry
- Conflict resolution
- Problem solving
- Effective communication
- Punctuality and reliability
- Positive and professional
- BILINGUAL
Languages
English
Professional
Spanish
Professional
Certification
COUSTOMER SERVICE TRAINIG
Timeline
COUSTOMER SERVICE REPRESENTATIVE
TORNADO & EXPRESSO BUS COMPANY
08.2022 - Current
Social Worker Case Manager
CHILD AND FAMILY DEPARTMENT
02.2000 - 05.2013
Bachelor of Arts - CAROLINA
ANA G MENDEZ UNIVERSITY