Milka Malave
Mastic Beach,NY
Summary
Dedicated Team Leader with expertise in quality assurance initiatives and issue resolution. Achieved high customer satisfaction through effective interpersonal communication and relationship-building. Committed to enhancing team performance and contributing to overall company success.
Overview
1
1
Language
10
10
years of professional experience
Work History
Team Leader
Walmart
Yaphank, New York
02.2020 - 08.2026
- Led team meetings to enhance communication and collaboration among associates.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Resolved customer complaints by providing prompt and effective solutions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Conducted performance evaluations to support team development initiatives.
- Trained new employees on store policies and operational procedures effectively.
- Recruited and trained new employees to meet job requirements.
- Managed inventory levels to ensure product availability for customers.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated work to staff, setting priorities and goals.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sales Associate
T mobile
Patchogue, New York
08.2016 - 01.2020
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and service inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Demonstrated wireless devices and plans to enhance customer understanding.
- Resolved customer issues promptly to ensure positive shopping experiences.
- Addressed customer complaints to maintain a positive shopping experience. in a professional manner.
- Maintained store appearance and organized merchandise displays effectively.
- Maintained cleanliness of store environment including floors, windows, displays.
- Guided customers in selecting products based on their preferences and sizes.
- Provided accurate information about products, prices and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
Education
Liceo Ramon Polanco Tavaras
Santo Domingo, RDSome College (No Degree) - Nursing
Suffolk County Community College
Selden, NYSkills
- Team leadership
- Employee training
- Performance evaluation
- Inventory management
- Customer service
- Customer relationship management
- Client support
- Complaint resolution
- Shift scheduling
- Call center operations
- Attention to detail
- Cash handling
- Effective communication
- Workplace collaboration
- Team motivation
- Teamwork and collaboration
- Adaptability to change
- Complaint resolution
- Team motivation
Languages
English and Spanish
Native/ Bilingual
Timeline
Team Leader
Walmart
02.2020 - 08.2026
Sales Associate
T mobile
08.2016 - 01.2020
Liceo Ramon Polanco Tavaras
Some College (No Degree) - Nursing
Suffolk County Community College