Milka Romero

Hobbs,NM

Overview

years of professional experience

Eagle City

02.2024 - Current

Analyzed customer data to identify trends and anticipate customer needs.
Worked proficiently and meticulously on detailed oriented projects
Meticulous fast pace work environment
Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Increased sales by customizing pitches to address specific client needs and concerns.
Increased customer satisfaction with thorough product demonstrations and personalized advice.
Enhanced operational efficiency, implementing new software tools across departments.
Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
Listened to customer needs and desires to identify and recommend optimal products.
Monitored customers for signs of security concerns and escalated issues to management.
Managed efficient cash register operations.
Engaged in friendly conversation with customer to better uncover individual needs.

Hobbs Therapeutics Massage Center

04.2020 - Current

Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Maintained client treatment records and designed long-term care programs for return customers.
Increased client base through effective word-of-mouth and social media marketing strategies.
Maintained meticulous records of client sessions to track progress and tailor future treatments.
Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care as needed.
Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.

The Home Depot

03.2016 - 12.2016

Provided valuable input during staff meetings regarding ways to optimize receiving processes, leading to more efficient workflows and better overall store performance.
Maintained strong supplier relationships through consistent communication, feedback, and prompt issue resolution.
Maximized storage space utilization by skillfully organizing inventory based on item type, size, and demand trends.
Increased productivity with effective multitasking skills while managing multiple priorities in a fast-paced retail setting.
Streamlined inventory management through accurate record-keeping and timely communication with suppliers.
Promoted workplace safety by adhering to company protocols and guidelines during all receiving processes.
Completed basic mathematical calculations to check weights and dimensions of shipments.
Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Inspected incoming and outgoing shipments to identify discrepancies with records.
Utilized forklift or pallet truck to load, unload, transport and store goods.
Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Compared shipping orders and invoices against contents received to verify accuracy.

The Day Spa School of MassageP

Hobbs, New Mexico

05.2020

Penn Foster Career School

Scranton, PA

06.2019

Spanish

Professional Working