Milkyas Gebremariam
Seattle,Washington
Summary
Ambitious individual with strong organizational and multitasking skills, as well as aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
City Letter Carrier
USPS
Seattle, WA
05.2025 - Current
- Delivered and collect mail on foot or by vehicle under varying road and weather conditions.
- Ensured safe handling of mail, parcels, and postal vehicles to protect integrity and security.
- Conducted thorough pre-trip inspections on vehicles to ensure operational safety and reliability.
- Fostered positive public relations with customers and community members to enhance service experience.
HOME CARE AIDE
All Ways Caring Homecare
Renton, WA
05.2023 - 10.2024
- Provided personal care, bathing, grooming, and dressing support for home care clients.
- Assisted mobility, transfers, and safe ambulation following care plan instructions.
- Supported clients in daily living activities, enhancing their independence through meal preparation, light housekeeping, laundry, errands, and shopping.
- Prepared meals, snacks, and hydration support based on client needs.
- Adjusted to rapidly changing work conditions while maintaining organization in high-pressure situations. to changing work environments while remaining organized in stressful situations.
CUSTOMER SERVICE ASSOCIATE
Lowe's Home Improvement
Seattle, WA
05.2020 - 07.2022
- Communicated effectively with customers by phone, email, and in person to resolve inquiries and enhance satisfaction.
- Applied problem-solving techniques to troubleshoot customer issues and resolve concerns promptly, improving overall customer experience.
- Resolved customer questions about pricing, returns, and store policies using Lowe’s service standards.
- Assisted customers with product selection, orders, and store pickup at a home improvement store.
- Processed exchanges, refunds, and special orders at customer service desk.
Education
Certificate - Machine Technology
Misrak Polytechnic College
Addis Ababa , Ethiopia 09.2015 - 07.2017
Skills
- Route navigation
- Local geography knowledge
- Pre-trip inspection
- Safe driving
- Emergency response
- Conflict de-escalation
- Critical thinking
- Problem-solving
- Time management
- Adaptability
- Team collaboration
- Attention to detail
LANGUAGES
English Fluent, Amharic Native
Timeline
City Letter Carrier
USPS
05.2025 - Current
HOME CARE AIDE
All Ways Caring Homecare
05.2023 - 10.2024
CUSTOMER SERVICE ASSOCIATE
Lowe's Home Improvement
05.2020 - 07.2022
Certificate - Machine Technology
Misrak Polytechnic College
09.2015 - 07.2017