MILLA MOLINAR
EL PASO,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
HGS Digital
12.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Florist
Carter’s Flowers
07.2023 - 12.2023
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Boosted team productivity with clear communication, delegation of tasks, and time management skills.
- Contributed to a positive work environment through collaborative problem-solving and supportive teamwork among staff members.
- Trained new employees on company policies, procedures, design techniques, and customer service best practices.
Crew Team Member
Tropical Smoothie Café
04.2023 - 07.2023
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Social Media Content Moderator
Teleperformance
07.2022 - 11.2022
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
Product Demonstrator
CDS
05.2021 - 06.2021
- Increased product awareness by conducting engaging and informative demonstrations to potential customers.
- Boosted sales by effectively showcasing product features and benefits during live presentations.
- Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
Food Runner
Alamo Drafthouse
12.2018 - 01.2019
- Assisted servers in attending to guests needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Barista/Cashier
Nomu Cafe
09.2017 - 05.2018
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Austin High School
El Paso, TX05.2015
Skills
- Product Knowledge
- Complaint Handling
- Product Promotion
- Customer Service
- Critical Thinking
Timeline
Customer Service Representative
HGS Digital
12.2023 - 03.2024
Florist
Carter’s Flowers
07.2023 - 12.2023
Crew Team Member
Tropical Smoothie Café
04.2023 - 07.2023
Social Media Content Moderator
Teleperformance
07.2022 - 11.2022
Product Demonstrator
CDS
05.2021 - 06.2021
Food Runner
Alamo Drafthouse
12.2018 - 01.2019
Barista/Cashier
Nomu Cafe
09.2017 - 05.2018
Austin High School
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