Summary
Overview
Work History
Education
Skills
Timeline
Generic

Millen Sood

Pembroke Pines,FL

Summary

Dynamic professional with a strong background in technical operations, logistics, and professional client intake. Proven ability to bridge the gap between technical infrastructure, such as CRM and website management, and daily operational needs like dispatching and sales. Adept at handling sensitive legal communications and high-pressure service environments with professionalism and efficiency.

Overview

2
2
years of professional experience

Work History

Public Relations & Operations Specialist

Blades Mobile Detailing LLC
Miami Gardens, FL
12.2025 - Current
  • Developed website and CRM infrastructure, automating lead capture and enhancing customer communication for improved engagement.
  • Orchestrated daily service routes for mobile detailing teams, optimizing travel time and maximizing appointment capacity to increase service availability.
  • Process Improvement: Integrating dispatching workflows with CRM, enabling real-time updates on technician locations and job statuses.
  • Managed inbound inquiries and outbound sales calls, converting leads into scheduled services by leveraging product knowledge.

Customer Representative

Legal Koala
Miami, FL
11.2023 - 06.2024
  • Lead Management: Managed high volume of inbound inquiries, ensuring rapid responses and accurate CRM data entry for timely attorney review to support case evaluation.
  • Case Qualification: Conducted interviews with potential clients to evaluate personal injury claims against firm-specific criteria, ensuring progression of only viable cases.
  • Legal Triage: Transferred qualified leads to specialized legal counsel, enhancing conversion of viable cases for the firm.
  • Acted as primary contact for individuals in high-stress situations, providing empathetic communication and gathering critical case documentation for effective case handling.

Education

High School Diploma -

Kingston College
London, England
06-2023

Associate of Arts - Mechanical Engineering

Miami Dade College
Miami, FL

Skills

  • Web development & E-Commerce Integration
  • CRM & API integration
  • Data analysis
  • Google analytics
  • Lead generation
  • Digital marketing
  • Lead management
  • Customer relations

Timeline

Public Relations & Operations Specialist

Blades Mobile Detailing LLC
12.2025 - Current

Customer Representative

Legal Koala
11.2023 - 06.2024

High School Diploma -

Kingston College

Associate of Arts - Mechanical Engineering

Miami Dade College

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Millen Sood