Millen Wondimu
Phoenix,AZ
Overview
4
4
years of professional experience
Work History
IT Support Analyst
Grand Canyon Education
01.2022 - Current
- Answered calls from users requiring technical assistance, courteously ascertain the reason for several call and determine whether issues can be resolved or needed to be elevated
- Utilized remote desktop software to resolve issues, perform installations, and demonstrate solutions and developed troubleshooting skills by using investigative methods and available tools
- Acted as a liaison between customers and internal support staff to assure accurate problem interpretation
- Ensured all necessary information is accurately entered and tracked
Student Intake Specialist
Grand Canyon Education
10.2020 - 12.2021
- Contacted students and/or parents as needed to respond to related inquiries or provide pertinent application, transcript status, and program information to students during the application process
- Reviewed applications after submission to ensure admissions criteria are met
- Followed up on obtaining students’ missing transcripts and any other required documentation as related to the admission file for matriculation preparation
- Maintained confidential student information
Student Contact Center
Grand Canyon Education
09.2019 - 10.2020
- Followed up with 50 or more students and parents a day in regard to their campus visits
- Answered questions about different majors Grand Canyon University Offers
- Assisted with merging several student's files to avoid duplicates
Education
Bachelor of Science - Cybersecurity
Grand Canyon University
04.2023
Skills
- Vulnerability Management
- Security Solutions
- Troubleshooting
- Company Risk Management
- Networking
- Security Operations
- Developing Security Plans
Accomplishments
- Security +
Affiliations
Society of Women in Coding, Member Grand Canyon University, Phoenix, AZ 09/2020-present
Languages
English
Amharic
Timeline
IT Support Analyst
Grand Canyon Education
01.2022 - Current
Student Intake Specialist
Grand Canyon Education
10.2020 - 12.2021
Student Contact Center
Grand Canyon Education
09.2019 - 10.2020
Bachelor of Science - Cybersecurity
Grand Canyon University
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