Brooke Miller
Investigative Analyst Supervisor
California,MO
Summary
Mission-driven Investigation Analyst Supervisor with over seven years proven ability of reporting incriminating intelligence, as well as strong leadership and advanced statistics skills. Works collaboratively in high-pressure situations.
Overview
10
10
years of professional experience
Work History
Investigative Analyst Supervisor
Aventiv Technologies
11.2015 - Current
- Exceeded expectations as Senior Investigations Analyst Supervisor for 7 years during yearly reviews with higher management
- Supervise a team of 5-10 Targeted Request Assistants, Operations Analyst, and Translators to include assigning daily work, as well as overseeing for accuracy and errors, and reviewing confidential investigations for multiple agencies and departments
- Utilized intelligence collection platforms and analysis techniques to identify a wide variety of criminal cases to include, but not limited to, fraud, narcotics related cases, child/elderly abuse, and targeted requests
- Established reporting techniques including developing a formulated spreadsheet that identified quantifiable numbers based on minutes completed on a daily basis vs. incoming requests
- Track operational progress, evaluate end of day percentage and weekly performance for investigations department
- Proactively completing high profile targeted request investigations, resulting in overall achievements of 100% for 5 years and success of weekly assigned cases.
- Demonstrate out of the box thinking for creative ways to improve production for client expectations
- Developed and implemented a system for the Targeted Requests within the Investigations Department and managers above my position to adequately assign and track reports and call progress from the highest and lowest levels of employees, resulting in an 100% on-time finalized reported time
- Participate in multiple interview boards and training 15+ of employees in the Investigations Analysts Department over 6 years
- Utilized as subject matter expert on various programs from above managers and multiple departments, including but not limited to: TransUnion, Inmate Operating System, OPII, Google Docs, Google Sheets, Google Drive, Microsoft Office 365, SharePoint Online, Outlook, TEAMS and more
Customer Service Representative
Missouri Farm Bureau Insurance
01.2013 - 12.2015
- Greet and welcome on average 20 customers, determine nature of business, assists customers and provides available information regarding services
- Promptly answers telephone calls with professional manner to provide information and services to callers
- Maintains and balances thorough records of all receipts and disbursements
- Process incoming and outgoing mail
- Schedule appointments as needed
- Maintains 100+ client folders
Education
Some College (No Degree) - General Studies
Jefferson City High School
Jefferson City, MOSkills
- Computer Networking
- Criminal Investigations
- Microsoft Excel
- Microsoft Word
- Confidentiality
- Statistics
- Prioritize
- Quality Assurance
- Supervising
- Training & Development
Custom
Extra Curricular: Additional Information
Multiple years of positive ADP reviews available upon request
Languages
Timeline
Investigative Analyst Supervisor
Aventiv Technologies
11.2015 - Current
Customer Service Representative
Missouri Farm Bureau Insurance
01.2013 - 12.2015
Some College (No Degree) - General Studies
Jefferson City High School
Similar Profiles
Nialle CondensaNialle Condensa
SENIOR INTEGRATION COORDINATOR at Aventiv/Securus TechnologiesSENIOR INTEGRATION COORDINATOR at Aventiv/Securus Technologies
BRIDGETT KENT-LEWISBRIDGETT KENT-LEWIS
Senior Intake Analyst at AventivSenior Intake Analyst at Aventiv
BRIDGETT KENT-LEWISBRIDGETT KENT-LEWIS
Senior Intake Analyst at AventivSenior Intake Analyst at Aventiv