Millet Diolata
San Jose,CA
Summary
Seeking a position where I can utilize my acquired knowledge, training, clinical skills & experience while showcasing my capacity to multitask with ease, dependability, flexibility and enthusiasm in providing exceptional work.
Overview
16
16
years of professional experience
Work History
Medical Unit Clerk
Santa Clara Valley Medical Center Emergency Dept.
San Jose, CA.
10.2016 - Current
- Functions as a central point of communication in a high traffic Level One Trauma ED while showcasing my ability to efficiently prioritize & work accurately with an extensive amount of tasks in a fast paced setting.
- Performs clerical duties such as receiving & screening phone calls, coordinating & transmitting messages on a stat basis and ensures compliance to HIPAA regulations in safeguarding patient confidentiality when providing information.
- Promotes a culture of teamwork & cooperation by actively participating in staff meetings, trainings, and professional development programs while demonstrating ability to communicate, assist & contribute by taking the lead in orienting new employees to clerical systems & procedures for the unit.
- Displays expert level of experience utilizing MS Office applications such as Word, Excel, Powerpoint & Outlook and also in navigating hospital software system such as EPIC & Healthconnect.
Admin Support for ED, Med-Surg & ICU (Per Diem)
El Camino Hospital Los Gatos
Los Gatos, CA.
08.2021 - 12.2023
- Displays strong experience & knowledge in managing multiple department units while demonstrating the ability to be flexible & work under changing conditions including prioritization of workflow.
- Prepares & systematically maintains patient's charts, forms, worksheets & coordinates information from other departments to ensure efficacy, accuracy & accessibility when needed while maintaining high level of discretion & confidentiality.
- Maintains a well-organized work environment by sanitizing & restocking departmental unit's supplies.
- Provides exemplary level of customer service to the patient & their families by responding to & resolving diverse patient issues with speedy & knowledgeable assistance while promoting a positive environment, fostering teamwork & open communication among parties concerned (eg. patient, families & healthcare staff members).
Patient Admin Specialist III
Stanford Hospital Lane Surgery Center
Palo Alto, CA.
08.2021 - 08.2023
- Carried out & supported various administrative roles which included answering multi-line phone, screen & route calls, maintaining information for physicians & OR staff, paging directory databases, processed internal forms, followed up on work orders and other tasks related to the daily operations of Lane Surgery Center.
- Monitored daily surgical schedule & coordinated with surgeons, nurses, CSTs & all other healthcare team members, ensuring tasks & requirements are efficiently & accurately completed so that surgery cases can start on time.
- Collected, organized and maintained information on database systems for immediate access during urgent case situations (eg. providing appropriate preference card for CST, Nurses and SPD).
- Exhibited ability to urgently respond and facilitate communication during "Code Blue" situations or other hospital codes by following protocols, notifying charge nurse, appropriate healthcare team members and directing members of the rapid response team where to go.
- Displayed knowledge and understanding of CI Care and integrated it to my everyday work routine as I interact with patients, families and colleagues.
- Meet & exceeded organizational and department service standards and have received recognition on multiple occasions.
Admissions Coordinator
Westwood Postacute (Amberwood) Skilled Nursing Facility & Rehabilition
Saratoga, CA.
04.2009 - 06.2021
- Coordinates intake of new patients, prepares patient’s charts, provided information & tour of the facility to prospective clients, reviewed referrals and patient’s insurance eligibility (ie Private pay, Medicare, Medical, Supplemental Insurances) in the CMS system.
- Displayed good communication & interpersonal skills with staff, physicians, patients (culturally diverse Geriatric population, patients with dementia and Alzheimer's Disease) and family members
- Responded to patients' and families' requests with appropriate clinical & personal assistance, addressing their concerns promptly and professionally while providing them with utmost support.
- Collaborated with interdisciplinary team of healthcare & social service providers to address patient's needs through effective intervention & planning.
Education
Certification - Surgical Technology
Silicon Valley Surgi-Tech Institute
Milpitas, CA01-2025
A.S. Degree in Respiratory Therapy -
Foothill College
06.2015
A.S. Degree in Liberal Arts with Emphasis in Science, Math and Engineering -
De Anza College
06.2008
Skills
Hardworking / Resilient/ Eager to learn / Resourceful / Reliable/ Knowledge of surgical instruments / Strong advocate of Surgical Conscience /Great physical stamina / Well developed hand-eye coordination / Adaptable / People-centric / Team player
Languages
English and Tagalog
Timeline
Admin Support for ED, Med-Surg & ICU (Per Diem)
El Camino Hospital Los Gatos
08.2021 - 12.2023
Patient Admin Specialist III
Stanford Hospital Lane Surgery Center
08.2021 - 08.2023
Medical Unit Clerk
Santa Clara Valley Medical Center Emergency Dept.
10.2016 - Current
Admissions Coordinator
Westwood Postacute (Amberwood) Skilled Nursing Facility & Rehabilition
04.2009 - 06.2021
Certification - Surgical Technology
Silicon Valley Surgi-Tech Institute
A.S. Degree in Respiratory Therapy -
Foothill College
A.S. Degree in Liberal Arts with Emphasis in Science, Math and Engineering -
De Anza College
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