Millicent Norman
Arlington,TX
Summary
Highly-motivated Business Services Associate with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Business Services Associate
Tarrant County College
Fort Worth, Texas
11.2022 - Current
- Performs processes to maintain student accounts, while supporting other office tasks.
- Performs customer service duties, such as assisting students, faculty, and staff in person, by telephone or email.
- Processes payments, balances cash drawers, prepares bank deposits, and processes petty cash.
- Processes and invoices third party sponsorships for student accounts and corporate services; receipts payment and maintains records.
- Maintains lost and found items and campus key inventory; distributes and receives keys from faculty, staff, and administrators.
- Analyzes and processes student account balances and refunds.
- Collaborates with the reports team in the Business Services department to generate Excel reports, monitoring Key Performing Indicators such as data trends and patterns.
Sales and Service Associate- Trainer
Texas Trust Credit Union
Arlington, TX
08.2019 - 06.2022
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts. As well as Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Assessed daily reports and generated notification letters to delinquent account holders.
- Counted as much as $100,000 in daily funds with manual and machine-assisted methods.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
Team Leader- Trainer
Chick-fil-a
Arlington, TX
04.2017 - 08.2019
- Operated cash register, collected payments and provided accurate change.
- Delegated daily tasks to team members to optimize group productivity.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Education
BBA - Bachelor of Business Administration- Accounting
Tarleton State University
Fort Worth06-2027
Some College (No Degree) - Associates of Science
Dallas College
Dallas, TXSkills
- Debt and credit management
- Precision In Work Quality
- Excellent communication skills
- Strong work ethic
- Reliable
- Flexible
- Approachable
- Proficient in MS Office
- Fundamental MS Excel skills, including but not limited to pivot tables, creating formulas, creating reports, and VLOOKUPs
Timeline
Business Services Associate
Tarrant County College
11.2022 - Current
Sales and Service Associate- Trainer
Texas Trust Credit Union
08.2019 - 06.2022
Team Leader- Trainer
Chick-fil-a
04.2017 - 08.2019
BBA - Bachelor of Business Administration- Accounting
Tarleton State University
Some College (No Degree) - Associates of Science
Dallas College
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