Millicent Omani-Mensah
Gilbert,Arizona
Summary
Marketing and customer service professional with experience in administration, stakeholder coordination, and digital task management. Known for supporting smooth operations, maintaining accurate records, and delivering service that improved satisfaction and repeat business. Comfortable using Microsoft Office, Google Workspace, and handheld systems in fast-paced settings.
Overview
8
8
years of professional experience
Work History
Digital Personal Shopper
Walmart
Gilbert, Arizona
02.2026 - Current
- Provided professional, customer-focused service by resolving questions and offering assistance, contributing to a seamless shopping experience.
- Handled customer requests with accuracy and attention to detail, ensuring correct processing of information and transactions for enhanced customer satisfaction.
- Use digital tools and handheld systems to manage tasks efficiently, update records, and maintain organized workflows.
- Worked in a fast-paced environment while maintaining confidentiality and meeting strict deadlines, ensuring compliance with company policies and safety standards.
Administrator
Scholars International School
Accra
06.2024 - 11.2025
- Oversaw daily school operations, including budgeting, fee collection, and administrative processes to support efficient school functioning.
- Managed documentation and communication with parents and stakeholders to enhance engagement and foster positive relationships.
- Supervised staff to ensure effective collaboration and communication within the team. and ensure smooth coordination across departments.
Customer Care Officer
Globtrott Travel
Dansoman
01.2022 - 01.2023
- Resolved client inquiries and complaints, achieving 95% satisfaction rate.
- Provided visa guidance and travel advisory, contributing to a 30% increase in repeat customers.
- Facilitated corporate travel bookings while maintaining accurate client records.
Relationship Officer
Prime Invest Microfinance
Accra
09.2021 - 12.2021
- Cultivated and managed client relationships, enhancing financial product adoption.
- Conducted needs assessments to match clients with appropriate financial solutions.
- Facilitated account openings, loan applications, and addressed service inquiries to streamline customer experience.
- Supported loan processing, documentation, and follow-up to ensure timely disbursement.
- Delivered after-service support, fostering customer satisfaction and loyalty.
National Service Personnel
National Lottery Authority
Accra
09.2020 - 08.2021
- Processed major lottery wins and verified petition tickets for accuracy.
- Collaborated with Lotto marketing companies to improve service delivery processes.
- Conducted market research to support sales and data teams in decision-making.
Marketing Intern
Ghana Broadcasting Corporation
Kanda-Accra
06.2018 - 08.2018
- Supported marketing officers in securing media coverage and managing client relationships.
- Conducted client prospecting to uncover targeted advertising opportunities for clients.
- Developed practical skills in sales support and revenue collection tasks.
Education
B-Tech - Marketing
Accra Technical University
Greater Accra, Ghana01-2025
HND - Marketing
Accra Technical University
Greater Accra, Ghana08-2020
Bussiness
Methodist Girl's High School
Mamfe-Akuapem, Eastern Region, Ghana05-2017
Skills
- Proficient in Microsoft Office and Google Workspace
- Digital order processing
- Customer service
- Inventory tracking
- Transaction accuracy
- Fast-paced adaptability
- Interpersonal skills
Timeline
Digital Personal Shopper
Walmart
02.2026 - Current
Administrator
Scholars International School
06.2024 - 11.2025
Customer Care Officer
Globtrott Travel
01.2022 - 01.2023
Relationship Officer
Prime Invest Microfinance
09.2021 - 12.2021
National Service Personnel
National Lottery Authority
09.2020 - 08.2021
Marketing Intern
Ghana Broadcasting Corporation
06.2018 - 08.2018
B-Tech - Marketing
Accra Technical University
HND - Marketing
Accra Technical University
Bussiness
Methodist Girl's High School