Millicent Phillips

• Inventory and supply management, , QS-9000 Internal Auditor, Automatic and secondary press operator, licensed

• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Planned, prepared, and served meals and snacks according to prescribed diets.
• Assisted with daily living activities, running errands, and household chores.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

• Knowledge of ICD-9 & CPT-4 Coding, review and verify patient account information, Resolve routine patient billing inquiries and conflicts, Utilize established rapport to follow-up on balances owed from insurance companies, serve as consultant for patient accounts, process payments, adjustments, charges, and denials on patient accounts, efficiently and effectively serve over 800 accounts.

• Reviewed accounts daily to process reimbursements, adjustments, and refunds; established and maintained reporting system to reflect daily revenues, reviewed and collected outstanding balances, electronically transmitted Medicare and Medicaid payments

Account maintenance, processed insurance claims, Liaison for Medicaid, Medicare, and Workman’s Compensation, researched and prepared legal documents for court litigations, skip tracing

• Conducted audits on finished products and processing lines, Machine maintenance, Conducted training seminars, supervised and monitored team of operators, encouraged development through evaluations and personal training
• Inspected incoming and outgoing materials for accuracy and quality
• Performed visual inspections and non-destructive tests where appropriate