Millicent Valero
Pensacola,FL
Summary
Dynamic professional with a proven track record in content creation and customer service. An experienced leader with a passion for writing and managing complex projects both collaboratively and individually. Recognized for time-management skills, ensuring quality standards, and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Junior Content Creator
Aztec Software And Technology Services
01.2024 - 06.2024
- Understand instructional design for online learning and the best pedagogical approaches for teaching children in advanced learning environments.
- Generate creative concepts to enhance critical thinking and amplify brand image.
- Draft and proofread documents in accordance with Aztec's Style Guide and Chicago Manual of Style.
- Read literature and other multimedia material to ensure engaging and quality digital content.
- Meet assigned deadlines while remaining flexible by adjusting work priorities when needed.
- Kept abreast of curriculum changes and trends in higher education and education publishing by attending webinars and other professional development opportunities.
Content Writer
Self Employed
01.2019 - Current
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging, error-free content.
- Worked collaboratively with editors, designers, and marketers to create content best aligned with brand voice.
- Wrote and edited high-quality, and visually impactful content under deadline pressure with an exciting, captivating, and authentic approach.
- Completed thorough research on a multitude of assigned topics.
Rideshare Driver
Uber, Lyft
12.2021 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Followed company guidelines, safety regulations and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Responded to passenger concerns and complaints politely and professionally.
- Picked up riders at designated locations and greeted upon vehicle entry.
Education
Bachelor of Science - Sociology
Florida State University
Tallahassee, FL05.2021
High School Diploma -
Suffield Academy
Suffield, CT05.2016
Skills
- Writing simple, informative content
- Business Documentation
- Microsoft Word, Excel, and Powerpoint
- Adobe Illustrator
- Data entry and analysis (STATA software)
- Contract negotiation
- Working proficiency in French language
Timeline
Junior Content Creator
Aztec Software And Technology Services
01.2024 - 06.2024
Rideshare Driver
Uber, Lyft
12.2021 - Current
Content Writer
Self Employed
01.2019 - Current
Bachelor of Science - Sociology
Florida State University
High School Diploma -
Suffield Academy
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