Dynamic professional with a proven track record in content creation and customer service. An experienced leader with a passion for writing and managing complex projects both collaboratively and individually. Recognized for time-management skills, ensuring quality standards, and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Junior Content Creator
Aztec Software And Technology Services
01.2024 - 06.2024
Understand instructional design for online learning and the best pedagogical approaches for teaching children in advanced learning environments.
Generate creative concepts to enhance critical thinking and amplify brand image.
Draft and proofread documents in accordance with Aztec's Style Guide and Chicago Manual of Style.
Read literature and other multimedia material to ensure engaging and quality digital content.
Meet assigned deadlines while remaining flexible by adjusting work priorities when needed.
Kept abreast of curriculum changes and trends in higher education and education publishing by attending webinars and other professional development opportunities.
Content Writer
Self Employed
01.2019 - Current
Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
Utilized exceptional writing, editing, and proofreading skills to produce engaging, error-free content.
Worked collaboratively with editors, designers, and marketers to create content best aligned with brand voice.
Wrote and edited high-quality, and visually impactful content under deadline pressure with an exciting, captivating, and authentic approach.
Completed thorough research on a multitude of assigned topics.
Rideshare Driver
Uber, Lyft
12.2021 - Current
Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Followed company guidelines, safety regulations and policies when interacting with passengers.
Built and maintained positive relationships with passengers by providing friendly and professional service.
Responded to passenger concerns and complaints politely and professionally.
Picked up riders at designated locations and greeted upon vehicle entry.