Millie Zika
Houston,TX
Overview
9
9
years of professional experience
Work History
Project Manager
Quest Technology Mgmt
Sacramento, CA
07.2022 - 01.2025
- Led multiple cross- functional teams of over 7 members to execute a comprehensive project management system, ensuring consistent oversight, communication and alignment for over 50 SLAs.
- Utilized Agile and waterfall methodologies for planning and execution on different projects phases, adapting to changing requirements and maintained project objectives.
- Applied efficient stakeholder and customer engagement to gather critical project requirements, define scope, and ensured transparent communication of project progress and outcomes across teams.
Project Manager
Lumen Technologies
San Francisco, California
03.2022 - 06.2022
- Optimized billing operations, streamlined workflows to run a proper and efficient inventory system.
- Implemented efficient data analysis and collection systems, enhancing the statistical quality and efficacy of project outcomes.
- Led end-to-end implementation of projects phases by conducting a thorough needs assessment to identify inefficiencies.
- Engaged with project stakeholders to gather essential project details and requirements, ensuring clear definition of project scope and objectives while maintaining communication on progress and deliverables.
Customer Service Representative
Tailored Brands
Houston, Texas
07.2021 - 12.2021
- Delivered exceptional customer service, surpassing established performance metrics through attentive communication and high-quality interactions.
- Fostered customer loyalty by establishing trust and rapport, effectively addressing concerns, and delivering tailored solutions.
Project Coordinator
Tribe of Dumo
Houston, Texas
03.2021 - 07.2021
- Led in the development of a new clothing brand from concept to launch, focusing on enhancing brand identity and meeting customer needs and demands.
- Conducted competitive analysis and consumer trend studies to provide accurate design direction and reach the projected target audience.
- Coordinated the design team to develop prototypes that aligned with the projects theme and objectives and ensure quality standards were met.
Logistics Coordinator & Lead Classroom Instructor
KinderCare Learning Centers
10.2020 - 02.2021
- Prepared instructional materials aligned with educational standards, ensuring comprehensive supervision and accurate assessment of student assignments.
- Implemented inventory control measures to safeguard sensitive items and equipment.
Lead Preschool Instructor
Primrose School of Elderidge Parkway
Houston, Texas
05.2019 - 09.2020
- Conducted detailed research to establish developmentally appropriate educational objectives, ensuring alignment with students' learning stages.
- Assessed student learning requirements and outcomes, refining educational strategies to effectively achieve academic targets.
Business Administrator
Bumblebeez Early Care
09.2015 - 09.2018
- Oversaw and managed daily operational activities, contributing to enhancements in procedures, processes, quality, and productivity.
- Ensured child safety by enforcing adherence to established internal policies and regulatory standards.
- Offered leadership and direction to teaching staff on classroom. management and instructional duties.
Education
Project Management Professional (PMP) -
Project Management Institute (PMI)
Houston, Texas07-2023
B.A. - Linguistics & Mass Communication
University of Port Harcourt
09-2012
Skills
- Agile & Waterfall Methodologies, CPM- Critical Path Method
- Asana, MS Suite/Excel
- Strategy/Strategic thinking
- Risk Mitigation/Management
- Resource Management
- Stakeholder engagement & Management
- Scope management,& Oversight
- Change Management
- Customer Relationship Management
Affiliations
- Member, Women of Project Management (2021- Present).
Timeline
Project Manager
Quest Technology Mgmt
07.2022 - 01.2025
Project Manager
Lumen Technologies
03.2022 - 06.2022
Customer Service Representative
Tailored Brands
07.2021 - 12.2021
Project Coordinator
Tribe of Dumo
03.2021 - 07.2021
Logistics Coordinator & Lead Classroom Instructor
KinderCare Learning Centers
10.2020 - 02.2021
Lead Preschool Instructor
Primrose School of Elderidge Parkway
05.2019 - 09.2020
Business Administrator
Bumblebeez Early Care
09.2015 - 09.2018
Project Management Professional (PMP) -
Project Management Institute (PMI)
B.A. - Linguistics & Mass Communication
University of Port Harcourt