Summary
Overview
Work History
Education
Skills
Timeline
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Milo Forrest

San Diego,California

Summary

Experienced in team-building and project oversight, skilled at working with diverse personalities to foster collaborative relationships and deliver results. Creative and adept at relationship building and customer retention. Dedicated Legal Assistant with strong work ethic, expertise in case management support, multitasking abilities, and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Legal Assistant

Law Office of Timothy Misny
02.2023 - Current
  • Maintained client confidentiality in all matters.
  • Assisted with document production and deposition preparation.
  • Processed incoming mail on a daily basis.
  • Answered phones promptly while providing courteous customer service.
  • Generated reports summarizing case progress for internal use.
  • Ensured that all paperwork was properly filed according to established procedures.
  • Handled telephone calls, meeting plans and conference organization requirements.

Customer Service Representative

WTW
09.2024 - 05.2025
  • Responded to customer requests for products, services, and company information.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Bartender

TMG- Aloha Beautiful
12.2021 - 07.2022
  • Keep bar presentable and well-stocked to meet customer needs.
  • Perform opening and closing duties, print sales reports, set up for incoming shift, prepare cash drawers and take inventory.
  • Organize bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Follow alcohol awareness procedures for preventing excessive guest intoxication.
  • Handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Keep alcoholic beverages well-stocked and organized to meet expected demands.
  • Processed payments accurately and efficiently with POS system.
  • Resolved customer complaints in a professional manner.
  • Attended regular training sessions to stay updated on new products or trends.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Developed good working relationships with fellow employees through effective communication.

Lab Assistant

Physicians Stat Lab
10.2018 - 08.2020
  • Prepared specimens for testing and analysis.
  • Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
  • Worked closely with lab staff on special projects.
  • Prepared samples for centrifugation, aliquoting and preserving sample integrity.
  • Logged samples correctly into computerized tracking system.
  • Calculated adjustments, premiums and refunds.
  • Posted payments to accounts and maintained records.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Troubleshot and resolved equipment and process issues.

Education

No Degree - Public Health

University of Central Florida
Orlando, FL
05-2023

High School Diploma - undefined

Windermere High School
Windermere, FL
05.2020

Skills

  • Case management support
  • Writing and editing
  • Fast learner
  • Legal research
  • Client support
  • Case management
  • MS Office certified
  • Creative problem solving
  • Stress management
  • Medical terminology
  • Hospitality service expertise
  • Salesforce

Timeline

Customer Service Representative

WTW
09.2024 - 05.2025

Legal Assistant

Law Office of Timothy Misny
02.2023 - Current

Bartender

TMG- Aloha Beautiful
12.2021 - 07.2022

Lab Assistant

Physicians Stat Lab
10.2018 - 08.2020

High School Diploma - undefined

Windermere High School

No Degree - Public Health

University of Central Florida

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