Milo McGinley
Owensboro,KY
Summary
(Legal name: Gage Rhoden) An adaptable leader with a track record in strategic planning and performance monitoring. Known for fostering team accountability and driving results through effective training and customer service initiatives, dedicated to supporting organizational growth and excellence.
Overview
5
5
years of professional experience
Work History
Department Lead
Shoe Carnival
Evansville, Indiana
04.2024 - Current
- Provided leadership, motivation, direction and support to team members in order to achieve individual success as well as team goals.
- Provided training and guidance to new employees on policies and procedures.
- Monitored employee performance and provided feedback to ensure job expectations were met.
- Resolved customer complaints efficiently to uphold company reputation and customer loyalty.
- Established clear performance goals for team members to drive accountability and results.
Department Lead
Kohls Department Store
Louisville, Kentucky
07.2022 - 03.2023
- My responsibilities at this position were largely the same as my current position; the primary difference was that our stock was much larger and had a wider variety of inventory. Therefore, my knowledge of the store was much more prudent in this position.
Restaurant Manager
Wonder Whip
Owensboro, Kentucky
10.2020 - 07.2022
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Performed regular maintenance checks on equipment to ensure proper functioning.
Education
Associate of Arts - Psychology
Owensboro Community And Technical College
Owensboro, KY05-2023
Skills
- Problem solving
- Decision making
- Critical thinking
- Adaptability
- Team leadership
- Performance monitoring
- Customer complaint resolution
- Employee training
- Strategic planning
- Customer service
- Team building
References
- (Current employer) Ed Natero: (812)479-6208
- (Manager) Eric Campbell :(812)760-9102
- (Co-Worker) Roger Baker: (812)204-9359
Timeline
Department Lead
Shoe Carnival
04.2024 - Current
Department Lead
Kohls Department Store
07.2022 - 03.2023
Restaurant Manager
Wonder Whip
10.2020 - 07.2022
Associate of Arts - Psychology
Owensboro Community And Technical College