Meghan Burgess
Paia,HI
Summary
Proven to enhance customer satisfaction at Mana Foods through effective stock management and prompt service, I excel in time management and verbal communication. Trained new bartenders at Phil's Bar and Grill, showcasing strong multitasking abilities and a team player attitude, significantly improving service efficiency and guest experience.
Developed practical inventory management and organizational skills in fast-paced retail environment. Experienced in maintaining product displays and ensuring efficient stock replenishment. Looking to transition these skills into new field, contributing to well-organized and efficient workplace.
Overview
3
3
years of professional experience
Work History
Grocery Stocker
Mana Foods
10.2024 - 02.2025
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Host and Waitress
Polli's Mexican Restaurant
05.2024 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Bartender
Scoreboard Bar and Grill
08.2023 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Bartender
Phil's Bar and Grill
02.2022 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
Education
High School Diploma -
North Salem High School
Salem, OR06-2006
Skills
- Time management
- Heavy lifting
- Cleaning and sanitizing
- Workplace safety
- Verbal communication
- Physical stamina
- File organization
- Professionalism and etiquette
- Scheduling and planning
- Strong multitasking
- Highly reliable
- Team player attitude
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
Timeline
Grocery Stocker
Mana Foods
10.2024 - 02.2025
Host and Waitress
Polli's Mexican Restaurant
05.2024 - 08.2024
Bartender
Scoreboard Bar and Grill
08.2023 - 03.2024
Bartender
Phil's Bar and Grill
02.2022 - 07.2023
High School Diploma -
North Salem High School
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