Professional hospitality worker with a proven track record of delivering exceptional customer service in fast-paced environments. Recognized for strong teamwork and adaptability, consistently meeting the evolving needs of customers and colleagues. Expertise in efficiently managing multiple tasks, addressing customer inquiries with confidence, and maintaining a clean and organized workspace. Committed to reliability and results, complemented by a positive attitude and outstanding communication skills that foster lasting relationships.
Work History
Server/Bartender - The Attic Bar & Restaurant
The Attic
Martha's Vineyard, Massachusetts
Delivered exceptional customer service in fast-paced dining environment.
Collaborated with kitchen staff to ensure timely food preparation and delivery.
Maintained cleanliness and organization of dining area to enhance guest experience.
Assisted guests with menu selections and provided detailed food and beverage information.
Resolved guest concerns promptly, maintaining high levels of satisfaction and loyalty.
Bartender - Behind the Bookstore
Bar & Restaurant
Martha's Vineyard, Massachusetts
Crafted and served diverse drink selections to enhance customer experience.
Maintained cleanliness and organization of bar area to ensure efficiency.
Developed signature cocktails, contributing creatively to the menu offerings.
Served high customer volumes during special events, nights, and weekends.
Kept bar presentable and well-stocked to meet customer needs.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server/Bartender “Guest Service Expert” The Ritz
The Ritz-Carlton Bachelor Gulch
Avon, Colorado
Adapted quickly to changes in the restaurant environment to provide the best service possible
Demonstrated a high level of multitasking by efficiently handling multiple orders at once
Demonstrated a high level of ability to work in fast-paced environments
Server - Grand Hyatt Vail
Grand Hyatt Vail
Vail, Colorado
Demonstrated a positive attitude and enthusiasm when interacting with customers, resulting in increased customer loyalty
Demonstrated a high level of attention to detail by ensuring all orders were accurate and complete
Demonstrated a high level of multitasking by efficiently handling multiple orders at once
Lead Server - The Club at Cordillera
The club at Cordillera
Edwards, Colorado
Adapted quickly to changes in the restaurant environment to provide the best service possible
Demonstrated a positive attitude and enthusiasm when interacting with customers, resulting in increased customer loyalty
Summit Restaurant
Server - The Red Lion
The Red Lion
Vail Village, Colorado
Demonstrated a high level of multitasking by efficiently handling multiple orders at once
Demonstrated a high level of ability to work in fast-paced environments
Communicated effectively with guests and colleagues to ensure that all orders were taken and served accurately
Assistant Manager - Vail Resorts
Vail Resorts Retail
Avon, Colorado
Maintained a high level of professional conduct at all times, which resulted in a positive work environment
Demonstrated a high level of attention to detail
Demonstrated excellent problem-solving skills by resolving customer disputes in a timely and professional manner
Helly Hansen Beaver Creek
Education
Bachelor of Arts - Business Administration, Management
Waldorf University
Forest City, Iowa
05.2021
Skills
Good Communication Skills
Ability to work in a team and individually
Ability to work under pressure
Adaptivity
Self-motivation
Decision making
Time Management
Computer: Microsoft Office - Microsoft Excel, Microsoft Word, PowerPoint
Exceptional customer service
Strong work ethic
Guest engagement
LANGUAGE
English
Serbian
Timeline
Server/Bartender - The Attic Bar & Restaurant
The Attic
Bartender - Behind the Bookstore
Bar & Restaurant
Server/Bartender “Guest Service Expert” The Ritz
The Ritz-Carlton Bachelor Gulch
Server - Grand Hyatt Vail
Grand Hyatt Vail
Lead Server - The Club at Cordillera
The club at Cordillera
Server - The Red Lion
The Red Lion
Assistant Manager - Vail Resorts
Vail Resorts Retail
Bachelor of Arts - Business Administration, Management