Milrely Morrison Santa
PITTSBURGH,PA
Summary
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Professional, experienced staff member prepared for this role. Strong focus on team collaboration and achieving results. Reliable and adaptable with changing needs. Skilled in communication, problem-solving, and time management. Known for integrity, efficiency, and proactive approach to challenges.
Overview
1
1
Language
14
14
years of professional experience
Work History
Lunch Staff
Boys and Girls Club of Western Penssylvania
Wilkinsburg, PA
01.2015 - 05.2016
- Make sure food was kept at appropriate temperature.
- Portioned the food available, making sure all the participants had a chance to eat.
- Assisted in planning and executing engaging programs for youth development.
- Turn monthly report on time.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Medical Assistant
Squirell Hill Health Center
Pittsburgh, PA
06.2013 - 03.2014
- Administered vaccinations to patients, ensuring compliance with health protocols.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted healthcare providers during patient examinations, enhancing workflow efficiency.
- Managed patient scheduling and follow-up calls, optimizing clinic operations.
- Documented patient medical histories and vital signs accurately in electronic health records systems.
Financial Services Representative
PNC Bank
Pittsburgh, PA
08.2007 - 02.2011
- Conducted detailed financial assessments to identify client needs and recommend suitable solutions.
- Educated customers on financial products and services, enhancing overall client satisfaction and engagement.
- Assisted clients with account inquiries and transaction processing, ensuring accurate and timely service.
- Worked in a fast paced- inbound call center.
Collections Agent
Outsourcing Screening Solutions
Pittsburgh, PA
08.2004 - 08.2007
- Negotiated payment plans with clients to reduce outstanding balances effectively.
- Managed high-volume collections calls through effective communication strategies and relationship building..
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
Cashier
Grande Supermarket
Caguas, PR
07.2002 - 06.2004
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced register at end of shifts.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Arts - Labor Relations
University of Puerto Rico
Rio Piedras, PR05-2004
Medical Assistant -
Community College of Allegheny County
Pittsburgh, PA05-2013
Skills
- Cash handling
- Client relations
- Strong teamwork
- Call center experience
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Lunch Staff
Boys and Girls Club of Western Penssylvania
01.2015 - 05.2016
Medical Assistant
Squirell Hill Health Center
06.2013 - 03.2014
Financial Services Representative
PNC Bank
08.2007 - 02.2011
Collections Agent
Outsourcing Screening Solutions
08.2004 - 08.2007
Cashier
Grande Supermarket
07.2002 - 06.2004
Medical Assistant -
Community College of Allegheny County
Bachelor of Arts - Labor Relations
University of Puerto Rico