Milton Fonseca

• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Collaborated with subject matter experts to create accurate training content.
• Enhanced trainee engagement through interactive workshops and hands-on activities.
• Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
• Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
• Facilitated team-building exercises to foster collaboration between department members.
• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Made personal recommendations for customers by sharing product knowledge and demonstrating product.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Completed efficient daily opening and closing
• processes to prepare teams and maintain optimal financial controls.
• Oversaw supply restocking, area cleaning and product organization.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Would also travel to different locations as needed to set up new warehouses
• Help set up up new procedures in different warehouses depending on the 3pl.
• Help train new associates systematically and physically on time saving and accuracy.
• Submitted reports to senior management to aid in business decision-making and planning.
• Managed full team schedule to maintain adequate coverage.
• Monitored inventory to determine loss points, maintain clear records and strengthen controls.
• Trained team members in successful strategies to meet operational and sales targets.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Managed inventory with 100% accuracy to manage stock and determine future profit.

• Assessed sales reports to identify and enhance warehouse performance, support inventory oversight and capitalize on emerging trends.
• Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
• Tracked and prioritized work orders to meet daily production requirements
• Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
• Coached employees and trained on methods for handling various aspects of the warehouse, complicated issues and difficult customers.
• Trained team members in successful strategies to meet operational targets.
• Established and optimized schedules to keep coverage and service in line with forecasted demands.
• Submitted reports to senior management to aid in business decision-making and planning.
• Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
• Held team meetings to gain feedback, provide updates and set policies.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Monitor and maintain current Inventory levels, process purchases and returned orders as requested. Track orders and investigate problems. Record all items in and out of the building, maintain data. Perform physical counts of inventory, and reconciles actual stock count to computer-generated reports. Depelishment trackers were created and accurate data was submitted on a weekly basis

Maximize the company growth and profitability through the computer processing of all returned merchandise to the Furniture Direct Fulfillment Center. Inspect all returned merchandise to provide accurate and timely decision on the proper disposition of goods, Process returns through AS400 to ensure that return lines are closed, order notes are added and merchandise is moved to the proper address, manage loss prevention and security guidelines

• Engaged customers with pleasant demeanor and offered to help with mail-related issues.
• Pleasantly greeted and engaged customers, assisting with any mail-related issues.
• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Planned and cased mail in sequence of delivery for designated route.
• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
• Delivered packages and mail to business and people in local area.
• Worked closely with other employees in mail office and handled various administrative tasks.
• Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Loaded and secured items in trucks to avoid damage to parcels during delivery.