Milton Guillen
Tampa,FL
Summary
Seasoned professional in environmental services and retail management with 42 years of experience. Expertise in team collaboration, effective communication, and problem-solving. Committed to enhancing productivity and efficiency as an Environment Service Supervisor.
Overview
43
43
years of professional experience
Work History
ENVIRONMENTAL SERVICES COORDINATOR
Baycare Healthcare
Tampa, FL
10.2006 - Current
- Monitored disinfection practices for patient rooms and common areas.
- Supported infection control compliance with BayCare Healthcare nursing teams.
- Trained environmental services staff on cleaning standards and safety procedures.
- Communicated daily priorities with BayCare Healthcare supervisors and department leaders.
- Inspected completed room turnover and housekeeping documentation for accuracy.
- Supervised, trained, and evaluated staff responsible for cleaning services.
- Delegated work to personnel and checked performance against company guidelines.
- Kept business entrances clean, tidy and professional in appearance.
- Trained team members in proper cleaning and sanitizing procedures.
STORE MANAGER
Papa John Pizza
Tampa, FL
08.1999 - 04.2001
- Led and motivated team members, enhancing store productivity and operational efficiency.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Trained staff on proper cash handling procedures including daily deposits, credit card payments, and end-of-day reconciliation of register funds.
- Resolved team and customer issues by identifying root causes and implementing effective solutions. and resolved conflicts for team members and customers.
- Mentored new employees on store policies and procedures while providing guidance and support in their roles.
- Managed inventory levels by ordering stock, tracking sales trends, and adjusting orders accordingly.
- Tracked store inventory and ordered new products to prevent shortages.
- Managed employee scheduling by aligning availability with business needs to ensure adequate coverage.
- Conducted regular performance reviews with staff to ensure job expectations were met or exceeded.
- Set sales targets and budgets for team leads and employees to follow.
- Implemented loss prevention strategies, reducing shrink and protecting store assets.
- Managed customer complaints to ensure satisfaction and retention. professionally and resolved issues promptly.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Set strategic goals and initiatives, aligning store operations with company mission and values.
STORE MANAGER
Wendy's Restaurant
Tampa, FL
04.1987 - 09.1997
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Set sales targets and budgets for team leads and employees to follow.
- Managed inventory levels by ordering stock as needed, tracking sales trends, and adjusting orders accordingly.
- Developed weekly work schedules to align staffing with customer demand and manage labor costs.
- Resolved employee issues, executed corrective actions, and ended employment.
- Sorted and arranged products on shelves to improve customer accessibility. in retail shelves and storage areas to enhance accessibility for customers.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Analyzed customer feedback and complaints to identify service weaknesses and drive improvements.
- Interviewed and hired prospective employees according to team needs.
- Addressed employee issues, performed corrective actions, and terminated employment when necessary.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Executed loss prevention strategies to reduce shrink and protect inventory assets.
- Addressed and resolved customer complaints efficiently to ensure satisfaction. professionally and resolved issues promptly.
- Coordinated maintenance and repairs on company equipment to ensure smooth workflow.
- Arranged store cleaning and renovations during periods of low customer traffic.
- Managed customer complaints with professionalism, providing timely resolutions to enhance customer satisfaction.
- Trained team members in proper cleaning and sanitizing procedures.
- Monitored suppliers to provide goods and services within budget.
Store Manager
McDonalds Restaurant
Tampa, FL
04.1984 - 05.1987
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Provided leadership and motivation to team members to increase productivity and efficiency within the store.
- Set sales targets and budgets for team leads and employees to follow.
- Ordered stock to ensure availability of products for customers., tracked sales trends, and adjusted inventory levels to maintain optimal supply.
- Tracked inventory levels to prevent stock shortages and ensure timely replenishment. daily to ensure adequate stock availability, ordered stock, and tracked sales trends.
- Developed weekly work schedules to align staffing with customer demand and manage labor costs.
- Created weekly work schedules to meet staffing needs while controlling labor costs.
- Arranged and stocked products on shelves to improve customer accessibility. products in retail shelves and storage areas to enhance accessibility for customers.
- Analyzed customer feedback and complaints to identify service weaknesses and drive improvements.
- Evaluated customer feedback and complaints to locate weaknesses and improve service.
- Handled customer complaints professionally and resolved issues promptly.
- Resolved employee concerns through effective communication and problem-solving techniques.
- Interviewed and hired prospective employees according to team needs.
- Resolved employee issues, executed corrective actions, and ended employment.
- Coordinated routine maintenance for company equipment to ensure operational efficiency. and repairs on company equipment to streamline workflow and prevent malfunctions.
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions.
- Arranged store cleanings to enhance customer experience and store hygiene. and renovations during periods of low customer traffic.
- Monitored suppliers to ensure timely delivery of goods within budget. to provide goods and services within budget.
Education
HIGH SCHOOL DIPLOMA -
Colegio Salecianos
Granada, NicaraguaSkills
- Sanitation protocols
- Attention to detail
- Time management
- Admin support
- Communication skills
- Decision-making
- Team collaboration
- Effective communication
- Communication skills
- Adaptability
- Self-motivation
- Willingness to learn
- Strong work ethic
- Admin support
- Decision-making
- Admin support
Personal Information
Title: Supervisor
LANGUAGES
Englis, Bilingual, Adult Day High School
Timeline
ENVIRONMENTAL SERVICES COORDINATOR
Baycare Healthcare
10.2006 - Current
STORE MANAGER
Papa John Pizza
08.1999 - 04.2001
STORE MANAGER
Wendy's Restaurant
04.1987 - 09.1997
Store Manager
McDonalds Restaurant
04.1984 - 05.1987
HIGH SCHOOL DIPLOMA -
Colegio Salecianos