MILTON JR. HUGHES
Mason
Summary
Expertise in training development and operational management, driving employee performance and customer satisfaction. Strong background in collaborating with leadership to identify training needs and implementing effective solutions. Passionate about utilizing diverse experiences to enhance organizational effectiveness.
Overview
16
16
years of professional experience
Work History
Technology Support Manager
Equipment Depot
Cincinnati
08.2023 - Current
- Managed daily operations of support team to ensure efficient service delivery.
- Trained staff on equipment usage and troubleshooting techniques for enhanced performance.
- Coordinated customer inquiries and resolved issues to improve satisfaction levels.
- Developed training programs to enhance employee skills and knowledge.
- Facilitated onboarding sessions for new hires to ensure smooth integration.
- Evaluated training effectiveness through feedback and assessments.
- Collaborated with department heads to identify training needs and priorities.
- Implemented e-learning solutions to improve accessibility of training materials.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Roleplayed various scenarios with teams to build confidence in handling situations.
- Implemented training improvements to achieve desired results.
- Conducted assessments to determine skill gaps of existing personnel.
- Designed training schedules for new and existing employees.
- Evaluated effectiveness of training by using feedback surveys, focus groups and other relative means.
- Implemented systems for tracking employee certifications and qualifications across departments.
- Deployed learning management system, boosting product awareness, adoption and usage through educational content.
- Maintained records of employee participation in all training activities.
- Oversaw training courses and promotional paths for professionals and leaders.
- Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
Training Center Developer
Modula Inc
Franklin
01.2021 - 08.2023
- Developed Training Center for Installation and Service Certification
- Created Installation and Certification Mapping to track certified installers across all Modula dealers
- Collaborate with Service and Installation Managers to schedule Installation and Service training onsite
- Conduct weekly meeting with Dealers to schedule Onsite, Franklin Training center and Automny Audits to certify Installers and Service Techs
- Manage 3 Trainers and schedule their task and manage their documentation
- Weekly payroll and PTO approvals
- Conduct bi-weekly Installation and Service trainings on-site Modula Franklin
- Admin for Modula Academy US and manage new trainees and assignments and current certified technician
- Installed equipment and systems per manufacturer specifications and safety standards.
- Collaborated with project managers to coordinate installation schedules and logistics.
- Developed training programs to enhance employee skills and knowledge.
- Collaborated with department heads to identify training needs and priorities.
- Organized and coordinated training sessions for new dealer installers
- Implemented systems for tracking dealer certifications and qualifications across territories
Sales – Performance Parts Manager
Lebanon Ford
Lebanon
01.2019 - 01.2021
- Leveraging professional experience in sales and customer service to exceed monthly sales quota
- Negotiate new and used car options with customers to advocate Lebanon Ford Performance parts & development division
- Seek opportunities for new business growth and market Lebanon Ford Performance team design and innovative product builds
Sales Manager – RetroFit
Makino
Mason
01.2017 - 01.2018
- Led RetroFit team members to drive new sales growth for projects located in the US & OUS
- Collaborated with process improvement specialists to identify & implement initiatives to improve customer experience
- Generated sales reports within Sharepoint and SAP to deliver weekly revenue & issue reports to upper level management
- Provided sales expertise to Regional Service Managers, Engineers, Inside Sales Team, & Parts to deliver fast and effective product support
- Communicated with customers regarding job status, shipping timelines & installation schedules
Senior Training Specialist – Pharmaceutical Manufacturing
Patheon
Cincinnati
01.2015 - 01.2017
- Lead new hire orientation on-boarding programs to ensure GMP & Quality initiatives were communicated
- Developed, coordinated & deployed new GMP training tools, computer-based training materials & information sessions for Manufacturing employees
- Participated in internal & FDA audits with clients to provide expertise on training topics & documentation
- Collaborated with Quality SMEs to identify & implement initiatives to improve training compliance
Training Coordinator – Pharmaceutical Manufacturing
Patheon
Cincinnati
01.2014 - 01.2015
- Managed Compliance Wire program to provide managers with cGMP computer-based training courses, compliance reports & training records
- Led Training Department cGMP & new-hire orientation training programs for Manufacturing employees
- Collaborated with colleagues on the design, development, refinement & implementation of Training Department new-hire orientation program for Cincinnati site to improve on-boarding experience for new employees
Sales Consultant – New and Pre-Owned Cars
Mercedes Benz
West Chester
01.2013 - 01.2014
- Initiated & maintained relationships with customers through outbound sales activities using CRM database
- Guided customers through a needs-based analysis, recommended product options & organized test drives to close business deal
- Conducted business development & networking activities to generate sales
- Negotiated sales contracts between customer & management
Business Coordinator – Pharmaceutical Manufacturing
Patheon
Cincinnati
01.2012 - 01.2013
- Managed business relationship for new & existing commercial product accounts to maximize client service & satisfaction
- Ensured client projects are effectively & efficiently managed, including clear understanding of timelines, costs, & provide issue resolution
- Hosted client visits, provided opportunity to educate on Manufacturing process & build client relationships
Business Analyst – Consumer Products
Crossmark
Cincinnati
01.2011 - 01.2012
- Lead analyst for 6 key accounts within consumer products sector effectively applied Market6 DemandView, Apollo Suites 10 and Nielsen resources to yield sales growth
- Executed strategic business planning, including category & space management
- Engaged in Kroger category reviews & sales planning meetings for Consumer Products Group
- Supported development of planograms & display allocation for Kroger to deliver optimal product placement & improved sales to meet the categories’ expectations
Dedicated Retail Sales Representative
Crossmark
Cincinnati
01.2010 - 01.2011
- Managed weekly & monthly sales calls in 52 Kroger stores, 17 Walmart stores, & 8 Target stores covering the Cincinnati/Northern Kentucky territory for 4 global business units
- Executed sales plan, create product displays & expand retail shelf space for J&J consumer products gaining increased sales volume for marketed products
Education
Bachelor of Science - Business Administration
Indiana University
Pre-Business Administration -
University of Cincinnati
Skills
- Employee training
- Customer service
- Technical troubleshooting
- Learning management systems
- Compliance training
- Process improvement
- Training program development
- Cross-department collaboration
- Document management
Awards
- Delta Mu Delta – International Honor Society in Business Administration
- Indiana University Dean’s List Recipient
- CROSSMARK Employee of the Month Award (Excellence in Customer Development)
Locations
- Franklin, Franklin, OH
- Lebanon, Lebanon, OH
- Mason, Mason, OH
- Cincinnati, Cincinnati, OH
- West Chester, West Chester, OH
Timeline
Technology Support Manager
Equipment Depot
08.2023 - Current
Training Center Developer
Modula Inc
01.2021 - 08.2023
Sales – Performance Parts Manager
Lebanon Ford
01.2019 - 01.2021
Sales Manager – RetroFit
Makino
01.2017 - 01.2018
Senior Training Specialist – Pharmaceutical Manufacturing
Patheon
01.2015 - 01.2017
Training Coordinator – Pharmaceutical Manufacturing
Patheon
01.2014 - 01.2015
Sales Consultant – New and Pre-Owned Cars
Mercedes Benz
01.2013 - 01.2014
Business Coordinator – Pharmaceutical Manufacturing
Patheon
01.2012 - 01.2013
Business Analyst – Consumer Products
Crossmark
01.2011 - 01.2012
Dedicated Retail Sales Representative
Crossmark
01.2010 - 01.2011
Bachelor of Science - Business Administration
Indiana University
Pre-Business Administration -
University of Cincinnati