Brandon Scavitti
Cranston,Rhode Island
Summary
Experienced IT support professional with a strong background in diagnosing and resolving technical issues efficiently. Recognized for exceptional teamwork and dependable performance, with a proven ability to adapt to evolving requirements. Expertise in network troubleshooting, hardware and software maintenance, and delivering outstanding customer service. Highly valued for strong problem-solving skills and effective communication, consistently driving results that enhance operational efficiency.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Technology Support Technician
Town of North Kingstown
05.2021 - Current
- Provided technical support for hardware and software issues, enhancing user productivity.
- Configured computer systems to optimize operational efficiency.
- Streamlined and maintained user setup processes through effective Active Directory management.
- Identified and addressed domain and server challenges, maintaining seamless operational performance.
- Conducted analysis and improvements on server protocols, enhancing overall system reliability.
- Optimized network configurations to reduce downtime by 15%.
Help Desk Technician
CMIT Solutions
09.2019 - 03.2020
- Facilitated technical support for staff through in-person and remote channels to ensure seamless operations.
- Managed provisioning workflows, resulting in a significant 30% reduction in delivery time for all client workstations.
- Maintained client relationships by systematically tracking and resolving issues to ensure optimal satisfaction.
- Diagnosed and rectified technical problems while upgrading systems to elevate overall client satisfaction levels.
- Implemented innovative ticketing workflow to enhance operational efficiency by 20%.
Convergence Technician
Carousel Industries
03.2018 - 09.2019
- Oversaw and maintained 24/7 departmental coverage, ensuring seamless onsite and remote support services.
- Streamlined system provisioning processes utilizing PXE, focusing on minimizing downtime and maximizing user experience.
- Refined active directory processes to bolster system access efficiency and strengthen security measures.
- Assessed user needs and delivered targeted support for Microsoft Office and network applications, resulting in improved productivity outcomes.
- Mentored junior staff on troubleshooting techniques and best practices in IT support.
Easy Technician Sales Associate
Staples
02.2014 - 03.2018
- Analyzed customer requirements and recommended suitable technology products for optimal satisfaction.
- Presented product capabilities and functionalities to facilitate customer understanding.
- Executed routine stock assessments to maintain precise inventory levels and support operational efficiency.
- Diagnosed and resolved technical issues for devices, maintaining high standards of customer satisfaction.
- Developed and implemented orientation and training initiatives for new staff, focusing on store policies, procedures, and essential product knowledge.
- Provided critical product insights to support client retention and drive sales revenue growth.
Education
High School Diploma - undefined
Cranston West High School
Cranston, Rhode Island06-2012
Culinary Arts Diploma - undefined
Cranston Career And Technical Center
Cranston, RI06-2012
Skills
- Microsoft Intune Admin
- Microsoft Azure Admin
- Active Directory management
- Remote technical support
- Office 365 proficiency
- Ticket support system management
- Technical troubleshooting
- Customer service
- Mac OS support
- VoIP systems
- Windows server administration
- Employee training
Certification
- FAA Part 107 UAS Pilot
- NASBLA Boating License
Timeline
Technology Support Technician
Town of North Kingstown
05.2021 - Current
Help Desk Technician
CMIT Solutions
09.2019 - 03.2020
Convergence Technician
Carousel Industries
03.2018 - 09.2019
Easy Technician Sales Associate
Staples
02.2014 - 03.2018
Culinary Arts Diploma - undefined
Cranston Career And Technical Center
High School Diploma - undefined
Cranston West High School