Giancarlo Gonzalez
Camarillo,CA
Summary
Experienced with diagnosing and resolving technical issues. Knowledge of hardware and software troubleshooting, ensuring efficient and reliable technology operations. Utilizes effective communication and problem-solving skills to provide user support and maintain system functionality.
Overview
4
4
years of professional experience
Work History
Technology Support Technician
Moorpark Unified School District
Moorpark
09.2024 - Current
- Assist schools in fixing technology issues with hardware such as monitors, document cameras, newline boards, projectors and printers
- Google Admin configuration of accounts and devices
- Help with JAMF management of iPads, and Jive PBX IP-phone setups
IT Assistant
Oxnard Community College
Oxnard
11.2023 - 08.2024
- Maintenance of computers and laptops
- Troubleshooting printers and network connectivity with networking tools
- First point of contact for students, public, staff, and faculty
Cashier/Stocker/Rx
CVS
Camarillo
02.2021 - 05.2024
- Customer relation building, consistent progress for store efficiency
- Customer support with prescription refill services over the phone and delivery of prescriptions
- Pharmacy help in directly assisting with refills in person for store waiters
Education
Associate of Science - Computer Networking/ Information Technology
Oxnard College
Oxnard, CA12.2024
Skills
- Jive PBX
- JAMF
- Google Admin
- Microsoft Office
- IoT setup knowledge
- VLANs
- Subnets
- Cyber Security best practices
- WindowsOS settings and system setup
- MacOS settings and system setup
- Cisco networking device configuration and setup knowledge with hands on experience
- Virtual Machine resource allocation
Timeline
Technology Support Technician
Moorpark Unified School District
09.2024 - Current
IT Assistant
Oxnard Community College
11.2023 - 08.2024
Cashier/Stocker/Rx
CVS
02.2021 - 05.2024
Associate of Science - Computer Networking/ Information Technology
Oxnard College