Summary
Overview
Work History
Education
Skills
Personal Attributes
Timeline
Generic

Gillian Kuharske

Groveland,FL

Summary

Experienced with diagnosing and resolving technical issues. Utilizes effective communication and problem-solving skills to provide user support and maintain system functionality. Knowledge of hardware and software troubleshooting, ensuring efficient and reliable technology operations.

Overview

33
33
years of professional experience

Work History

Technology Support Technician

Minneola Charter School
01.2017 - Current
  • Install, maintain, and troubleshoot all classroom IT hardware and software
  • Coordinate with vendors to plan, install, and repair Network, CCTV, Intercom, and Audio/Visual equipment
  • Following installation, perform day-to-day maintenance and troubleshoot issues
  • IT Asset Management and Inventory
  • Basic Computer Repairs
  • Administration of various school related systems & software including Google Admin, GoGuardian, Centegix, Fusus, and Clever

Teacher Assistant

Lake County Schools
01.2014 - 01.2017
  • Assist classroom teachers with classroom instruction and lesson preparation
  • Tutor and assist children individually or in small groups in order to help them master assignments and to reinforce learning concepts presented by teachers
  • Supervise students in classrooms, halls, cafeterias, gymnasiums, car rider, lines, or on field trips

HR Assistant

City of Winter Garden
01.2005 - 01.2008
  • Employee orientation, development, and training
  • Employee compensation & benefits
  • Maintaining employee files and filing system
  • Assisting with employee concerns
  • Health & Safety compliance
  • Day to day HR operations

IT Support – HOBS Support

Bank of Scotland
01.2000 - 01.2005
  • Telephone support for Business and Personal customers using Internet Banking
  • Telephone support for customers using HOBS (Home & Office Banking Software)
  • Telephone support for the usage of the Business/Corporate software and technical aspects of installing the software on a stand alone PC or a more complex network of PCs
  • Team Supervisor for the shift and weekend staff

Customer Service Officer – Various branches

Bank of Scotland
01.1992 - 01.2000
  • Office Support
  • Teller Supervisor
  • Sales & Marketing Team Supervisor
  • Schools Liaison Officer

Education

B.Sc. - Applied Biology

Glasgow Caledonian University
01.1992

Skills

  • Active Directory management
  • Ticketing system proficiency
  • Remote support
  • IT asset management
  • Help desk experience
  • Software installation
  • Printer setup
  • Network configuration
  • Wireless networking
  • Application support
  • Hardware maintenance
  • Software updates
  • Network monitoring
  • Network troubleshooting
  • Hardware installation
  • Software configuration
  • Active directory

Personal Attributes

  • I was voted ‘School Related Employee of the Year’ for Minneola Charter in2019, and again in2025. I consider this recognition very important to me, as it was chosen based on a hand written vote by all200+ staff members to nominate their choice, followed by a head-to-head vote with the top three on the ballot.
  • I consider myself to be a “People Person” I enjoy and am comfortable working with people. I am a good listener and am able to put people at ease readily. My experience has given me the ability to deal with awkward and potentially confrontational situations in a calm and confident manner.
  • I am a good learner, being able to grasp new information and procedure quickly. Colleagues also say that I am good at imparting knowledge in an easy and uncomplicated way. My experiences in teaching children have given me skills in creativity, in that I am able to turn learning into an enjoyable experience.

Timeline

Technology Support Technician

Minneola Charter School
01.2017 - Current

Teacher Assistant

Lake County Schools
01.2014 - 01.2017

HR Assistant

City of Winter Garden
01.2005 - 01.2008

IT Support – HOBS Support

Bank of Scotland
01.2000 - 01.2005

Customer Service Officer – Various branches

Bank of Scotland
01.1992 - 01.2000

B.Sc. - Applied Biology

Glasgow Caledonian University
Gillian Kuharske