Daniel Lopez
Littlerock,CA
Summary
Dedicated Technology Support Technician with a strong background in troubleshooting and system maintenance. Specializes in enhancing customer satisfaction through effective issue resolution and proactive IT management. Eager to leverage mentoring experience to elevate team performance. 9 years of working within the Learn4Life/Lifelong Learning ecosystem both corporate and charter with good cooperation between other departments.
Overview
9
9
years of professional experience
Work History
Technology Support Technician
Antelope Valley Learning Academy
Palmdale, CA
01.2017 - Current
- Provided technical support to staff, troubleshooting hardware and software issues efficiently.
- Maintained and upgraded computer systems, ensuring optimal performance across all devices.
- Delivered training sessions for staff on new technologies and software applications.
- Implemented IT policies and procedures to enhance operational efficiency and security compliance.
- Mentored junior technicians, fostering skill development and knowledge sharing within the team.
- Enhanced system performance by conducting regular maintenance and updates on hardware and software.
- Established a strong rapport with clients, leading to high levels of customer satisfaction and repeat business.
- Expedited issue resolution with thorough diagnostic testing methods before escalating problems to higher-level support staff.
- Coordinated efforts with vendors for timely delivery of replacement parts or services, minimizing disruption to end users'' work routines.
- Reduced downtime by proactively identifying potential issues and implementing preventive measures.
- Collaborated with cross-functional teams to implement new technologies, improving overall productivity.
- Facilitated smooth hardware migrations by carefully planning and executing each step in the process.
- Managed inventory of technology equipment, ensuring all resources were available when needed for repairs or upgrades.
- Improved end-user satisfaction by promptly addressing and resolving technical issues.
- Served as a liaison between IT department heads and non-technical staff members during project implementation phases.
- Offered assistance in implementing and developing training programs.
Education
High School Diploma -
Antelope Valley Learning Academy
Palmdale, CASkills
- Active Directory management
- Ticketing system proficiency
- Remote support
- IT asset management
- Customer service
- 9 years of experience working in Lifelong Learning
Timeline
Technology Support Technician
Antelope Valley Learning Academy
01.2017 - Current
High School Diploma -
Antelope Valley Learning Academy