Ryan Rambilas
Manassas,VA
Summary
Professional with solid background in systems analysis and proven track record of delivering impactful solutions. Skilled in data analysis, problem-solving, and optimizing system performance. Strong focus on team collaboration and achieving results. Known for adaptability, reliability, and clear communication.
Overview
9
9
years of professional experience
Work History
System Analyst
SAIC
10.2022 - Current
- Managed: Active Directory accounts; Microsoft Intune devices and accounts; RSA soft and hard tokens; AirWatch mobile devices and accounts
- Collaborated with cross-functional teams to develop system solutions.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to tickets, inquiries, and concerns regarding system performance or functionality.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
System Administrator
OptfinITy
07.2021 - 10.2022
- Managed 30+ clients at one time
- Managed and dispatched tickets via ConnectWise
- Setup, image, and deployed computers
- Managed Active Directory & Microsoft Office 365
- Created documentation for users and staff on HowTo's and new technology
- Setup and managed servers
- Replace and manage Cisco Switches
- Setup and manage VPN (Sonic Wall and Cisco AnyConnect)
- Worked with vendors for support on multiple applications
IT Support Engineer
CITY OF ALEXANDRIA
02.2020 - 07.2021
- Set up new hire accounts and workstations
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
Customer Service Associate
AUTOBAHN INDOOR SPEEDWAY
06.2018 - 08.2018
- Preparation and handling of indoor electric go-karts
- Briefing riders with proper safety etiquette to ensure minimal endangerment
- Handled currency, credit transactions and proper closing of cash registers
- Customer service: Greeting and handle customer needs, orders and concerns
Retail Associate
MASSANUTTEN RESORT
05.2016 - 08.2016
- Effectively communicated with customers daily
- Worked night and weekend shifts during holiday season
- Organized store merchandise racks by size, style and color to promote visually appealing environment
Education
Bachelor of Science - Integrated Science & Technology
JAMES MADISON UNIVERSITY
Harrisonburg, Virginia05.2019
Skills
- Operating Systems: Windows & Mac
- RSA token Administration
- Microsoft Office 365 Admin
- Microsoft Intune Admin
- Active Directory Admin
- AirWatch Admin
- Citrix Admin
- ServiceNow & ConnectWise
- Datto backup
- Creating SOPs and project documentation
Timeline
System Analyst
SAIC
10.2022 - Current
System Administrator
OptfinITy
07.2021 - 10.2022
IT Support Engineer
CITY OF ALEXANDRIA
02.2020 - 07.2021
Customer Service Associate
AUTOBAHN INDOOR SPEEDWAY
06.2018 - 08.2018
Retail Associate
MASSANUTTEN RESORT
05.2016 - 08.2016
Bachelor of Science - Integrated Science & Technology
JAMES MADISON UNIVERSITY
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